There is a culture within Century Link that is unacceptable to us as consumers. Long telephone wait times, hang-ups by customer care reps, and circular referrals are part of a concerted effort to wear customers down so we will simply leave the company alone.

There is absolutely no outlet for issues that need to move beyond a supervisory level for resolution. Executives and even middle managers have insulated themselves from their customers.

Additionally, Century Link has not maintained their infrastructure and, while lining the pockets of executives, invests slowly if at all in big changes that will serve their customers. 

Please join me in my campaign, #NotGoingAway.  We ask Century Link executives to put in place additional levels of remediation beyond the supervisory level in their help center and to spend more money on infrastructure.