Nine weeks (now 12 weeks)  after being given a fibre optic upgrade date I am still without this service. I have called and spoken to numerous BT personnel, including being 'upgraded' on two occasions to a higher level but still with no satisfaction. The 'one phone numer' system never allows you to return to the same person and I have tried unsuccessfully several times to be transferred to a named contact from a previous call, always being told that is not possible.  Every person says they take on the responsibility but no one delivers. There are thousands, probably tens of thousands, of similar stories. There appears to be no traceable way of escalating a complaint through the system. Customers are frustrated and angry at a system that cannot deliver even a basic level of customer care beyond the most simple of issues. 

By way of this petition we the undersigned call on BT senior management to acknowledge the inadequacy of the present system to meet customer care needs both in basic communication and in effecting acceptable response times and action to customer needs.