Club333 is supposed to be an amenity for the people who live at the Hub, not a commercial gym where every visit from a friend or family member generates another charge.

Until this month, Club333 membership included complimentary guest access (members could bring two guests at no additional cost).

Now residents are being told that complimentary guest access is about to be eliminated and that every guest will cost $10 on weekdays and $20 on weekends.

This is a significant reduction in services.

Being able to invite a friend, partner, parent or other family member to the pool, gym, terrace or Sky Lounge is part of what makes these spaces feel like amenities in our home. Having to pay every time someone visits fundamentally changes that.

Existing members are being told we are going to get a $150 credit toward guest fees and other charges, but that does not come close to replacing the benefit being removed.

At the stated $20 weekend guest rate, a resident who invites two friends over once each weekend would exhaust the entire $150 credit before the end of the first month. After that, doing something that was previously included in membership would cost more than $2,000 per year.

This is not a minor policy adjustment.

Residents are also being told that Club333 membership rates will be increasing, while the facilities themselves have not materially improved. Longstanding problems remain unresolved, including complaints about aging gym equipment and cable television that has not worked properly for months.

And remarkably, Club333 members still have not received a direct communication clearly explaining the new membership rates, guest policies, effective dates or treatment of existing members. Residents have been sharing hundreds of messages to try piece together what is happening from individual conversations with frontline staff.

Residents should not have to pay substantially more simply to invite friends and family into amenities in their own home.

We are asking Bozzuto to:

1. Fully rescind the new guest policy and restore complimentary guest access for Club333 members, at minimum the previous allowance of two complimentary guests.
2. Clearly communicate the new Club333 pricing and policies directly to members, including when they take effect and how existing memberships are being treated.
3. Meet monthly with Hub residents or representatives of the Hub Residents Association.

If you live at the Hub and want complimentary guest access restored, please sign.