To ensure access for disabled people and others who cannot readily use stairs. This includes passengers struggling with heavy luggage / buggies etc often en route to nearby Paddington and also Heathrow. The station is heavily used and is served by both the Bakerloo and London Overground lines with numerous bus connections feeding in and out of the station 'hub', and is in a densely populated area where further residential development is anticipated. The station is the busiest on this section of the Bakerloo line (LU data 2012 shows Queens Park 5.53m users compared with Kilburn Park 3.46m and Maida Vale 2.99m).
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