EvDirect, the official distributor of BYD, initially announced a seven-year/unlimited-kilometre vehicle warranty for BYD Atto 3. However, just before customers got their hands on their vehicles, EvDirect scrapped the old conditions and put new warranty information on their website to the dismay of many order holders. The new warranty is radically different.

EvDirect has cut the warranty to six years and 150,000km, with complicated exceptions that reduce the coverage on many essential parts. 

BYD fine print indicates many parts of the vehicle – including the infotainment system, shock absorbers and tyre pressure monitoring system – are not covered by the six-year warranty, and are instead given merely three to four years of coverage, depending on the respective component. Some other items are covered for only six months to a year.

Its important to note that this stingy warranty is only being offered to customers in Australia. BYD NZ, for example, offers 6 years bumper to bumper warranty. BYD Hong Kong too offers 6 years for whole vehicle. Australia alone is receiving this piecemeal deal. 

Many of us order holders believe this is a disaster. Many among us have even proceeded to cancel their orders out of disappointment.

We strongly suggest that BYD Australia and EVDirect Australia reconsider their warranty policies. We ask you to please provide a 6 year bumper to bumper warranty in addition to the 8 year warranty on battery, consistent with other countries. 

This will reassure us that you trust BYD Atto 3 and have confidence in your product.