Barclays Bank United Kingdom intervention with their affiliate bank in South Africa, ABSA.


Barclays Bank United Kingdom intervention with their affiliate bank in South Africa, ABSA.
The Issue
I have been doing some research into the experience with ABSA Bank, South Africa. As a client in South Africa and abroad, there is hardly client assistance via there call centers. There is no 24 hour call assistance for clients from ABSA abroad. There are numerous complaints about ABSA that just don't get resolved. Incidents of racial client preference. Staff in call centers and branch level are miss informed of ABSA procedure and problem solving, and due to this the ABSA staff contradicts each other in every problem solving matter. Being stranded in a foreign country, without funds available, because of ABSA inability to keep their system updated. Also, the issue with client service for clients abroad, are supposed to be 24 hours, due to time differences.. Also the mere fact, when a Regional manager does not understand your home OFFICIAL LANGUAGE, and you must address him what is the easiest for him. (David Monene) ABSA deny me my constitutional right to correspond in my own Official language in South Africa. ABSA has cost me and I could also accept other clients, hundred and thousands of Rands, due to ABSA client service. I have sent an email for CEO Maria Ramos intervention, and no response. ABSA has no client relations if problems can take months, or not even being resolved.
Barclays Bank United Kingdom has to intervene, because ABSA is loosing their integrity in South Africa.

The Issue
I have been doing some research into the experience with ABSA Bank, South Africa. As a client in South Africa and abroad, there is hardly client assistance via there call centers. There is no 24 hour call assistance for clients from ABSA abroad. There are numerous complaints about ABSA that just don't get resolved. Incidents of racial client preference. Staff in call centers and branch level are miss informed of ABSA procedure and problem solving, and due to this the ABSA staff contradicts each other in every problem solving matter. Being stranded in a foreign country, without funds available, because of ABSA inability to keep their system updated. Also, the issue with client service for clients abroad, are supposed to be 24 hours, due to time differences.. Also the mere fact, when a Regional manager does not understand your home OFFICIAL LANGUAGE, and you must address him what is the easiest for him. (David Monene) ABSA deny me my constitutional right to correspond in my own Official language in South Africa. ABSA has cost me and I could also accept other clients, hundred and thousands of Rands, due to ABSA client service. I have sent an email for CEO Maria Ramos intervention, and no response. ABSA has no client relations if problems can take months, or not even being resolved.
Barclays Bank United Kingdom has to intervene, because ABSA is loosing their integrity in South Africa.

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The Decision Makers
Petition created on October 22, 2015
