Communities need to be fully accessible. Communication Access is key to making it happen.

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Imagine not being able to do everyday things like drop in at your local bank, buy clothes, or shop for groceries just because the staff don’t know how to communicate effectively with you.

For more than a million Australians, this is a reality. This is largely due to a lack of awareness of communication difficulties, coupled with a lack of skills to interact with people who cannot rely on speech to get their message across.

  • There are 4.3 million Australians living with disabilities. Of that number, 1.2 million have a communication disability and 1.1 million use communication aids
  • 1 in 3 people with a disability have reported that their customer needs are often unmet, while others have experienced discrimination due to lack of awareness and appropriate knowledge, skills and resources
  • 62% of small and medium businesses have not taken action to make it easier for customers with disabilities to use their services. Nearly half said this was because they thought no one was asking them to.

Why does it matter?

None of us can achieve our goals on our own. We communicate for many different purposes every day, to share news with our friends, to request a service at the shops/bank, to comment on social media.

Communication is a basic human right. We communicate to express who we are and make personal choices. People with communication disabilities are no exception. They just communicate in different ways. 

At Scope we aim to create an inclusive community for everyone, irrespective of their abilities and background. The ability to communicate effectively and be understood is an important part of an inclusive community. We #AskForChange - #ScopeForChange.

Communication disability is often overlooked

Many people don’t know what communication disabilities look like, or how they impact the 1.2 million Australians living with them.

While some people may have had a communication disability for their entire life, others have acquired this later on. Losing the ability to communicate could happen to any one of us at any time.

Some use a communication aid to help people understand the limited speech they do have, or others may rely on a communication aid because they have no speech at all.

Communication difficulties may also be temporary- just think of the millions of people living or traveling in a foreign country. Whatever the reason, providing a customer experience which is communication accessible can make all the difference.   

Scope’s Communication Access team works with businesses and services of all sizes to make them communication accessible.

Check out how V/Line, the regional public transport for Victoria, became communication accessible and the positive impact it had on their customers.

It’s time to #AskForChange

Currently, there are many businesses across a number of industries including retail, leisure, tourism, and financial, that are not taking any steps to include customers with communication disabilities.

We want to change that – and with your support we can bring that change.

Together we can raise awareness of communication access and ask businesses to lead the way in making sure everyone feels valued and can get their message across, regardless of how they communicate.

Your voice will make an impact

Add your voice to Scope’s campaign. Share this petition with your friends and family.