Confirmed victory
Petitioning AT&T and 2 others
This petition was delivered to:
AT&T
AT&T
AT&T

UPDATED: Fix the current known GPS issues plaguing AT&T's Galaxy Note 3 or provide the default 4.3 Samsung OS until a fix is discovered.

Summary: The GPS service on AT&T's Galaxy Note 3 GPS is currently unreliable.

- The Note 3 will find and track your location for (approximately) 5 to 15 minutes before it no longer works. If you cycle the GPS or reopen a GPS centric app, the GPS functionality works again. Once 5 to 15 minutes passes, the problem reoccurs.

- Users are reporting that when the Note 3's GPS is active and you plug or unplug the charger, it drops GPS tracking. If you cycle the GPS or reopen a GPS centric app, the GPS functionality works again.

- Users are reporting that when the Note 3's GPS is active and you recieve a call, the Note 3 drops GPS tracking.

- The GPS functionality of the Galaxy Note 3 on AT&T's network has been faulty for over 100 days. Note 3 devices on other carriers are not having this problem.

 

UPDATED: We are asking AT&T to fix the current known GPS issues plaguing AT&T's Galaxy Note 3 OR provide the default 4.3 Samsung OS until a fix is discovered.

 

The Details:

On November 18th, 2013, AT&T was made aware of problems with the GPS functionality on the Galaxy Note 3. Many users immediately expressed to AT&T that they were experiencing the same problem. (http://forums.att.com/t5/Android-Discussion-and-Support/Samsung-Galaxy-Note-3-GPS-Issue/td-p/3824953)

AT&T did not acknowledge the issue until December 4th, 2013. They suggested the standard troubleshooting steps, but these steps did not resolve the problem.

Then on February 12th, 2014 ATTMarianaCM stated the following:

"Hello, everyone!

 

We’ve been working with Samsung to analyze the situation and identify a solution. A software update will be released soon that will address the issue and improve the customer experience. Thank you for your patience.

 

-Mariana"

 

As you can see, AT&T stated that they are working with Samsung to "identify a solution." This implies that there is a problem - a problem that was brought to their attention on November 18th, 2013.

 

It has now been over 100 days since they were alerted of the problem by their customers and it has still not been resolved. Many users have taken it on themselves to troubleshoot and discover a fix for the problem. However the "fix" requires users to void their warranties. 

 

Having a functional GPS on a high end smartphone is a necessity for many of today's users. Many free and paid for applications (like AT&T's own Navigation app) require reliable GPS positioning to work as intended. In other words, for over 100 days users have paid for or are currently paying a monthly fee to use a feature that the Galaxy Note 3 provides but AT&T does not.

 

We feel it has been unacceptable that AT&T has remained silent while customers were left to troubleshoot the problem on their own. We feel that AT&T has had enough time to resolve the problem internally. Many of us are frustrated and angry by the poor Customer Service that AT&T has provided their paying customers.

 

We are asking AT&T to fix the current known GPS issues plaguing AT&T's Galaxy Note 3 OR provide the default 4.3 Samsung OS until a fix is discovered.

 

We ask that you sign this petition even if you are not a Galaxy Note 3 user. The delay of response points to a fundamental flaw within AT&T’s organization that could affect any other device. We hope this petition will encourage AT&T to re-examine several aspects of its organization to be both more transparent and prompt with device updates and fixes.

 

Thank you for reading,

 

A Concerned AT&T Customer


Letter to
AT&T
AT&T
AT&T
We are asking AT&T to fix the current known GPS issues plaguing AT&T's Galaxy Note 3 OR provide the default 4.3 Samsung OS until a fix is discovered.