Ask the BCC to Improve METRC Communication and Uptime
The Issue
We've penned the letter below. We are also working in conjunction with the California Cannabis Industry Association to communicate these issues to the CFDA (CalCannabis) and the BCC. The more of us that voice our concern, the better!
Concerning the increasing number of METRC API outages and lack of communication, which is impacting every business under the BCC’s jurisdiction
Dear Director Parrot,
On behalf of the California cannabis community, our clients at Flourish Software, and the stakeholders below, we wish to express our concerns and ask that you intervene to improve the service and reliability of the Bureau of Cannabis Control’s contracted compliance software, METRC.
Flourish Software is a certified 3rd party integrator to METRC. We have clients across the state of California and an office in Los Angeles. In the past two months, we have experienced significant outages, an increasing amount of downtime, and degraded services. Specifically, since February 18th, 2021 METRC’s external API has been unavailable for between 2 and 8+ hours daily. We also continue to encounter bugs and gaps in METRC’s API.
Our clients and hundreds of other businesses across the state operate their business using software and sync relevant data back to METRC to maintain compliance. An external API is essential because METRC compliance is integral to maintaining business operations and state-mandated compliance tracking. The impact of this downtime prevents licensees from performing core operations such as invoicing, manufacturing, and harvesting.
We have three asks:
- Communication during and visibility to downtime. This should include notification of an outage via email to all METRC users and integrators, regular status updates via email during the outage, and resolution notifications via email when functionality is restored. Ideally, METRC should maintain a status page on their website and share updates via their blog and social media.
- Commitment to an industry-standard 99.9% uptime Service Level Agreement with METRC
- Review of and dialog on an open list of gaps and bugs attached to this letter and available publicly here at this URL: https://hubs.li/H0HdgWb0
Sincerely,
Colton Griffin
CEO of Flourish Software
with support of the stakeholders listed below
Petition Closed
The Issue
We've penned the letter below. We are also working in conjunction with the California Cannabis Industry Association to communicate these issues to the CFDA (CalCannabis) and the BCC. The more of us that voice our concern, the better!
Concerning the increasing number of METRC API outages and lack of communication, which is impacting every business under the BCC’s jurisdiction
Dear Director Parrot,
On behalf of the California cannabis community, our clients at Flourish Software, and the stakeholders below, we wish to express our concerns and ask that you intervene to improve the service and reliability of the Bureau of Cannabis Control’s contracted compliance software, METRC.
Flourish Software is a certified 3rd party integrator to METRC. We have clients across the state of California and an office in Los Angeles. In the past two months, we have experienced significant outages, an increasing amount of downtime, and degraded services. Specifically, since February 18th, 2021 METRC’s external API has been unavailable for between 2 and 8+ hours daily. We also continue to encounter bugs and gaps in METRC’s API.
Our clients and hundreds of other businesses across the state operate their business using software and sync relevant data back to METRC to maintain compliance. An external API is essential because METRC compliance is integral to maintaining business operations and state-mandated compliance tracking. The impact of this downtime prevents licensees from performing core operations such as invoicing, manufacturing, and harvesting.
We have three asks:
- Communication during and visibility to downtime. This should include notification of an outage via email to all METRC users and integrators, regular status updates via email during the outage, and resolution notifications via email when functionality is restored. Ideally, METRC should maintain a status page on their website and share updates via their blog and social media.
- Commitment to an industry-standard 99.9% uptime Service Level Agreement with METRC
- Review of and dialog on an open list of gaps and bugs attached to this letter and available publicly here at this URL: https://hubs.li/H0HdgWb0
Sincerely,
Colton Griffin
CEO of Flourish Software
with support of the stakeholders listed below
The Decision Makers
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Petition created on February 25, 2021