Apex, NC Utility Billing Petition
Apex, NC Utility Billing Petition
The Issue
RESIDENTS OF APEX, NC
COMMUNITY PETITION - ELECTRIC/UTILITY BILLING CYBER ATTACK
On July 2, 2024, the Town of Apex experienced a cyber-attack that impacted the electric/utility bills of all 25,000+ households that receive its power from the Town. Despite numerous complaints on social media and emails to Apex Town Council regarding inaccurate bills, as of November 10, 2024, Apex has yet to recover from the attack, has yet to provide a timeline to recover, or even publish a strategy to recover. Apparently, resolving this issue is such a low priority that the issue has not been listed as a “business item” on any Town Council Meeting Agenda to date.
Cyber-attacks are an unfortunate reality, but Apex’s failure to recover within four months raises significant questions that must be urgently answered about the competence and credibility of the Town Council, Town Staff and their contractors to prevent and recover from cyber attacks.
As such, the undersigned residents of Apex demand that Apex Town Council take the following actions:
· Public Hearing – Immediately hold a public hearing to provide transparency on the full extent of the cyber attack. All affected systems should be disclosed and recovery plans for each system, the progress made, and anticipated milestones for full recovery should be provided.
· Town Council Meetings - Until the Town has fully recovered, in each Town Council meeting, as a separate agenda item, ensure that Town staff provide a specific update on the recovery plan and the progress made.
· Update the Town’s website on a weekly basis.
· Community Cyber Attack Advisory Board – To restore public trust, create a community Board to advise Town Council and Town staff, to participate in the selection of 3rd party audit company and to remain in place through the completion of all audits and full recovery to rebuild trust.
· Provide additional staff to dramatically reduce wait times and answer phones.
· Add the ability for residents to schedule a time to review bills.
· Submit to all State investigations regarding the handling of the recovery.
Respectfully requested,
Apex, NC Residents
2,033
The Issue
RESIDENTS OF APEX, NC
COMMUNITY PETITION - ELECTRIC/UTILITY BILLING CYBER ATTACK
On July 2, 2024, the Town of Apex experienced a cyber-attack that impacted the electric/utility bills of all 25,000+ households that receive its power from the Town. Despite numerous complaints on social media and emails to Apex Town Council regarding inaccurate bills, as of November 10, 2024, Apex has yet to recover from the attack, has yet to provide a timeline to recover, or even publish a strategy to recover. Apparently, resolving this issue is such a low priority that the issue has not been listed as a “business item” on any Town Council Meeting Agenda to date.
Cyber-attacks are an unfortunate reality, but Apex’s failure to recover within four months raises significant questions that must be urgently answered about the competence and credibility of the Town Council, Town Staff and their contractors to prevent and recover from cyber attacks.
As such, the undersigned residents of Apex demand that Apex Town Council take the following actions:
· Public Hearing – Immediately hold a public hearing to provide transparency on the full extent of the cyber attack. All affected systems should be disclosed and recovery plans for each system, the progress made, and anticipated milestones for full recovery should be provided.
· Town Council Meetings - Until the Town has fully recovered, in each Town Council meeting, as a separate agenda item, ensure that Town staff provide a specific update on the recovery plan and the progress made.
· Update the Town’s website on a weekly basis.
· Community Cyber Attack Advisory Board – To restore public trust, create a community Board to advise Town Council and Town staff, to participate in the selection of 3rd party audit company and to remain in place through the completion of all audits and full recovery to rebuild trust.
· Provide additional staff to dramatically reduce wait times and answer phones.
· Add the ability for residents to schedule a time to review bills.
· Submit to all State investigations regarding the handling of the recovery.
Respectfully requested,
Apex, NC Residents
2,033
The Decision Makers
Supporter Voices
Petition created on November 13, 2024