Make Tesco honour their prices
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On 21st of December 2017 Tesco were selling digital codes for the South Park game, The Fractured but whole on Xbox one for £3.99. After purchasing the item many customers were told that the order would be cancelled as there was a stock issue. This was a lie.
Tesco had made a mistake with the price and instead of owning up to it they lied to their customers and only after being challenged repeatedly on social media did they finally admit the the truth.
They now claim that there was no contract as the item wasn’t despatched. They took the money for the item from our bank accounts and sent emails with a firm delivery date and time. As far as I’m concerned this is the equivalent of a despatch email for an item that is delivered by email. After all, a standard despatch email for an item that arrives by email would be redundant.
To add insult to injury the confirmation email explicitly stated that the sale could not be returned or refunded under any circumstances. The customer couldn’t cancel the sale. Then they told us they were doing exactly that, cancelling the sale, with an email that said at the end, “Thank you for your order,
we hope you enjoy your purchase“ just to mock us further.
We believe that Tesco should take note of other companies such as Marks and Spencer and, in a gesture of Christmas goodwill, honour their mistake or, at very least, provide those who have had such a horrendous customer service nightmare appropriate compensation.
It is these small print rules that screw consumers and let the fat cats win. Let’s fight them and secure the protection the public deserve when buying online.
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