Victory

Airtel, Vodafone Idea Stop Forcing/Compelling Customers to Recharge Every 28 Days.

This petition made change with 81 supporters!


(TRAI Regulation on ‘Deactivation of Cellular Mobile Telephone Connections due to Non-usage’.)

Problem

Airtel, Vodafone Idea are regularly (Airtel & Vodafone Will Block Calls After 30 Days If You Don’t Recharge) sending SMS forcing/compelling genuine prepaid customers/consumers to recharge/refill Talk Time of Rupees 35/- and above every 28 days (like postpaid) or long/short validity plan. 

If above recharge/refill is not made by customer his/her outgoing calls/SMS will be blocked even if we have money in prepaid mobile account and service will be disabled/deactivated with incoming also.

Since customers choose their preferred service provider with affordable tariffs and plans.. Maybe operators like Airtel, Vodafone Idea are loosing customer base and revenue.

The only way they can increase the revenue and customer base is by providing proper network infrastructure, customer service and affordable tariffs genuine and  transparently with no hidden agenda but what they do now is frame rules as they wish and force /compelling; innocent people/regular users/customers to compulsorily recharge/refill amount to increase their revenue by blocking mobile service.(In fact Port Out/Others SMS requests to TRAI also are not accepted/sent/received unless you recharge with; even if we have much money in prepaid main balance account)

Due to such activities by Telecom operators; genuine customers can't receive or make calls and send SMS to their relatives and friends... on normal days and on emergency if they did't have done the compulsory recharge and even though if they have money in prepaid main account.

We request TRAI (Telecom Regulatory Authority of India) and Department of Telecom (India) to safeguard customers interest from such Telecom Operators in India

Solution
The Telecom Regulatory Authority of India

Personal story
To Safeguard Customer/Consumer Interests 



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