AirAsia please Full refund or free reschedule due to coronavirus to Japan flight.

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The Coronavirus situation in Japan is severe and Going there is a serious safety risk to my family(8 ppl) which have two 60+ eldest and one children as well as Fellow Malaysians upon my return. Due to the ongoing Coronavirus ,I request AirAsia to help cancel my ticket with Full Refund or allow me to reschedule my flight to later like Oct Nov. But AirAsia keep using robot AVA to answer me which I can't speak my situation to the human customer service.

Apparently, the management is still putting their brain into promoting unlimited pass. Even Thai Air Asia and Japan Air Asia has offered flight rescheduling or refund by credit account. MAS has also declared full refund for Japan flights. Why is Malaysia Air Asia not taking the same steps, but instead ignoring all our refund requests??

It has since 28 Feb the Hokkaido’s declaration of state of emergency, and Japan also announce all the activity will be closing starting 2 March until 15 March which coverage my travel period (11 March to 19 March).
And I am really surprised nothing has been decided to address the Japan routes. Not to mention, our own KKM also has warned against travelling to Japan on 28th Feb 2020.

So do AirAsia expect us to fly to Japan amidst the state of emergency and quarantine ourselves in the hotel room and come back to Malaysia to quarantine ourselves again?

AirAsia are ignoring customer risk to continue flight to japan without giving option for customer to reschedule their flight. Many people is burning their ticket, cause they know LIFE IS IMPORTANT THAN MONEY.

With lot of money spend, despite a heavy heart, we have no choice to burn the tickets. We do not want to contract the disease and bring it back to our loves one. We do not want to put our fellow Malaysian in danger. The coronovirus is already out of our circumstances. Thus, we just want to voice out our situation and wish AirAsia can consider for the full refund or free reschedule to Japan flight. Thank you.


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