Address high shopee Malaysia commission rates impacting small sellers

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The Issue

I am a stay-at-home mom who relies on e-commerce to make a living for my family. Selling products online has been a lifeline, allowing me to balance work and family responsibilities from the comfort of my home. However, rising commission rates on platforms like Shopee Malaysia are jeopardizing the livelihoods of countless small sellers like myself who are struggling to make ends meet.

The high commission rates imposed by Shopee Malaysia have created an unsustainable financial burden for small sellers. With margins shrinking, it's becoming increasingly difficult for us to compete, survive, and thrive in the e-commerce market. This situation not only impacts individual sellers but also stifles the growth of Malaysia's small and medium-sized enterprises (SMEs), which are the backbone of our economy.

As sellers, we implore the Malaysian government—specifically the Ministry of Domestic Trade and Consumer Affairs (KPDN) and the Malaysian Communications and Multimedia Commission (MCMC)—to intervene and protect the interests of small online businesses. We need fair and equitable conditions that allow us to compete on a level playing field with larger retailers who can absorb these costs.

There are practical solutions that can be implemented to address this issue. Lowering commission rates or implementing a tiered commission structure based on the size and sales volume of sellers can provide much-needed relief to small businesses. Furthermore, fostering a collaborative dialogue between Shopee and small sellers to reach mutually beneficial agreements is crucial for a healthy e-commerce ecosystem.

The economic vitality of Malaysia depends on the support and growth of its SMEs. By addressing this pressing issue, we ensure that entrepreneurship can flourish across all levels of business. Please join us by signing this petition to urge KPDN and MCMC to act swiftly and decisively to safeguard the future of small online sellers in Malaysia.

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Petition created on 8 July 2026