we cant have this kind of theft going on

john s., 2012-10-09, 04:48PM CDT

AccountNow ADA Discrimination Class Action Lawsuit

joshua@westcoastlitigation.com​ jessica@westcoastlitigation.com

ak@kazlg.com

AccountNow debit cardA California man who is unable to effectively communicate verbally after suffering a stroke has filed a class action lawsuit against prepaid debit card company AccountNow for refusing to communicate with him by email and insisting he deal with the company over the phone.

Plaintiff Richard Halavais accuses AccountNow of a ?systematic pattern of discrimination,? unfair business practices and civil rights violations refusing to accommodate his requests by email to secure a new AccountNow card. Halavais is ?unable to effectively communicate verbally? due to a stroke, the class action lawsuit says, and receives his disability checks ? his only source of income ? though an AccountNow prepaid card. He contacted the company to order a new card because his old one was due to expire, and explained that he could not talk on the phone due to a stroke that left him disabled and unable to effectively speak.

According to his class action lawsuit, AccountNow's refusal to accommodate his disability left Halavais without access to his disability checks and forced him to hire an attorney to help him get a new AccountNow card. When he did get the new card, he was unable to withdraw money from an ATM with his old PIN and was locked out after several failed attempts to get money. Halavais first contacted AccountNow by email on May 21, and did not resolve the issue until July. By that time he was in a rest home and unable to pay for his medicine and medical bills, the class action lawsuit says.

"On July 10, 2012 plaintiff was finally able to access the money deposited into his account, but only after numerous phone calls by Plaintiff's counsel, because Defendant refused to aid Plaintiff by e-mail," the AccountNow class action lawsuit states.

"Throughout this entire course of events, even after the risk management department was involved and informed of the situation, Defendant did not present any alternative methods of communication by which Plaintiff could have resolved the issues with defendant."

The class action lawsuit is seeking damages for violations of the Americans with Disabilities Act, the Unruh Civil Rights Act and unfair business practices.

A copy of the AccountNow ADA Class Action Lawsuit can be read here.

The case is Richard Halavais v. AccountNow, Inc., Case No. 12-cv-1921 BEN RBB, U.S. District Court, Southern District of California.

Dear Customer,
 
Please contact 877-554-2339 for information in regards to your account.
 
Thank you,
 
Risk Management
 
From: john scherer [billic_roe@yahoo.com]
Sent: Wednesday, October 10, 2012 4:21 PM
To: Claims Email; ak@kazlg.com​ ; jessica@westcoastlitigation.com
Subject: please review the total email Richard Halavais v. AccountNow

again i must reply to this EMAIL i told you on the phone when i called 2 times already i lost my card! i can not call this automated number because it asks me my card number! if i had my card number would mean i have my card and there is no good reason to be contacting you by email or by phone.
now with this said and your prior knowledge of my lost card you are aware that its impossible for me or anyone else to contact your office to reports a card lost or stolen with your automated system.
this is just a simple form of theft as complained about on the internet you fore people to call and call to charge a 2 dollar fees where as some have had there complete account drained by these fees you impose and you lack to correct any problems with the first call as proof i called you 2 to times already

and you continue to tell me to call again and to fax you papers again i done all you asked and why call to get a dispute form? how will i get it? you say you did not get my fax then you say its not clear you have my new address why not mail it?
or better yet email me the form to fax it back to you? this is the least complicated

but the truth is the calls make your office money it has nothing to do about emails just money on phone calls.
this is outright theft its clear i have a criminal case against you.

1: i spoke to you on the phone you did not tell me to file a dispute form only to send the id and social and address i done so
2: i faxed the stuff the next day i get an email to fax it to another different number
3: i get an email saying i must call you and i done so but not with the number you gave me but the number i gotten from the BBB i was put on hold for 30 minutes where i discovered online that the fax number i was given was the correct one ( you lied) i was then given to an answering machine to leave a message that cost me 2 dollars (your fees)
4: all this time i have been locked out my online account and you refuse to unlock my online account!
5: now you say my papers you first did not receive ( by giving new phone number to fax) is not legible and i need to re fax it and cost me 20 more dollars i do not have i am broke you have all my money!
6: and you tell me to call again to a number that i cant call because i do not have my credit card number!

summery
this is illegal and its down rite theft
you give only one number to call to report a card lost or stolen and that number requires you to have you lost or stolen card number to get to customer service
a cleaver way for people who have little money on there cards to just say forget it and let you keep the money because lack of ability to converse with you
further these people with little money will exhaust it all calling you on the phone for your 2 dollar fees (a trap)
so all this in efforts for people to not be willing to fight for the little they have on there accounts
the sending of information to real(or fake) fax numbers you give numbers to fax to then say fax it to a different number then you say you cant read it when you get caught lying about the number.
there is no recourse for this i called you 2 times when a 1 call is all that was needed! and you want me to keep calling but to only do so to a number i cant use because i do not have a card number that you are very aware of because its the whole manner of why i am calling is to report my card lost!
this is my email i have had for 10 years i used this email for the over 1 year i had your card you know this is me. and not someone faking to be me
its your intent to keep my money and not return it by all your actions you know i do not have the money to re fax this to you or to get a dispute form and then fax it again i have literately read hundreds of complaints exactly like this online and the issues were not resolved this is federal! a federal crime!
you make it impossible to get the money back when you state i must call an automated number that i cant call because of no card!
all your crazed fax numbers then not being legible how many times you plan on me faxing this? 100 what fees have you charged me already for this?
i am going to take this to a federal prosecuter in san francisco for prosecution on everyone you done this to.
the proof is at hand
i gave you the western union number and everything to prove i sent it to you only i would have that info and i told you close my account! and mail me a check to the address on record and or to re send it back to me western union as i sent it to you! this way i will prove to western union where i actually get my SSI check and they know who i am. and i will receive MY MONEY! (not your money)

you are engaged in a criminal matter here with the impossibility for people who lose or get there cards stolen to report it
customer service is the name of your email but in fact this is fictitious its a ploy a decoy if this email was customer service you would be assisting me by email! but in fact the only thing you said in an email was different fax number! and to call customer service which i called your corperate office 2 times and never got to speak to anyone in customer service the 2 times you put me threw to them

with my threats to have legal action taken against you your company still has nothing but distain and still refuses to aid and assist me further proof of you total negligence or care and in result is why there is a lawsuit from san diego filed on you right now for these exact reason but also including americans with disability s i am disabled and this is federal you are intentionally trying to steal everyone money who looses or has a card stolons money
crimes punishable by prison
i live in san diego i am right next to the man who is also suing you right now

there is a huge patter as reported online by others of your criminal activity's i have to sell items now like i been doing to get food here at my girlfriends in mexico! i have to stay here because i have no rent money! because of you i am forced to stay in this filth place and now sell everything i own to get a bus ticket to san francisco and have you prosecuted for theft! and to file a lawsuit to sue you for damages and suffering i have a mental disability and this is affecting me very very very badly!
The case is Richard Halavais v. AccountNow, Inc., Case No. 12-cv-1921 BEN RBB, U.S. District Court, Southern District of California.
 
rom
John Scherer SR
From: Claims Email
To: john scherer
Sent: Tuesday, October 9, 2012 6:11 AM
Subject: RE: complaint on account now filed by john scherer new information

Dear Customer,
 
In order for us to assist you with this matter, you will need to contact us to file a dispute and send in a dispute form.  Our direct number is 866-398-3307.
 
Thank you,
 
Risk Management
 
From: john scherer [billic_roe@yahoo.com]
Sent: Monday, October 08, 2012 8:09 PM
To: Claims Email
Subject: Re: complaint on account now filed by john scherer new information

i will be looking to have your company shut down for you (illegal actions) and your refusal to send me my money aslo i am looking into getting a bus to san francisco and going to the media and police theft is a crime with a police escort i am shor ei will show you my id and proof i am who i say i am and then get a police report of my being there for a class action suit

 
Accountnow.com customers & affiliates reviews, comments, possible complaints
Have used account now cards for over a year with direct deposit. funds held for transaction is deceptive. terms state 5-10 days release unless fax recvd from originator. My funds were held over 30 days & originator faxed (confirmed sent twice)when I called was told one of two transactions released but unknown to who? Originator has no knowledge. other still being held. fees for release also. Unresolved and no cooperation. law suit in the making. Now searching for others for possible class action.$$ not the issue. Principle is. FTC 7 BBB reports will be filed. Stopped all deposits & company will lose multi thousands over this.

Posted by: earl olson
December 16, 2009, 11:38 am


From
John Scherer SR
From: Claims Email
To: john scherer
Sent: Monday, October 8, 2012 2:17 PM
Subject: RE: complaint on account now filed by john scherer new information

Dear Customer,
 
You may contact Customer Service at 866-925-2036 to check the status or your dispute or add transactions.
 
Thank you,
 
Risk Management
 
From: john scherer [billic_roe@yahoo.com]
Sent: Monday, October 08, 2012 4:38 PM
To: Claims Email
Subject: Fw: complaint on account now filed by john scherer new information



From


Thank you for e-mailing me.

I am very sorry for the delay in my response to your e-mail. To better assist you with this situation, I ask that you please fax us a copy of your current photo ID, Copy of proof of address such as a utility bill, and a copy of your Social Security Card to 925-217-0052.

--
AccountNow, Inc.
Customer Service
Sign up for account related mobile text alerts! Please visit www.accountnow.com for more info


On Tue, Oct 2, 2012 at 12:50 PM, john scherer wrote:


    From: john scherer
    To: "claims@accountnowinc.com"
    Sent: Tuesday, October 2, 2012 12:48 PM
    Subject: my lost credit card

    mexico cell phone number '  (66
    i deposited 400 dollars on 9-25-2012
    at the check cashing place #38
    1255 imperial ave s
    san diego

    MTCN 021

    my card is lost the last transaction was skype my balance is 398.00 dollars
    i need a new card i need my online account unlocked!
    i would like to have my money sent back to me at the western union store where i loaded it i need my money on that card
    i am on ssi and this is all the money i have. i been trying for 2 days now to contact your office
    my account number is 9591
    my new address is
   
     hello this is my second email i just tried to change my current address to my new one old address 707 reed
    and po box san d    i am calling and calling but its busy
    i need a new card sent to me with my money on that card (please) i am on ssi and that is all the money i have..

    i can not change anything on my card address is what i was trying to because i dont have my card! and i dont have the 3 digit code on the back
    so i got locked out i thought i remembered it but i did not and now its gone!

    what can i do to get this fixed? since no one will answer the phone


    
    Account Details
    Personal Information
    Name:
    JOHN SCHERER
    Address:
  

    please mail me a new card and a check for the renaming balance to my new address i tried to call over and over but there is no answer it just says its busy
    or if you can send me a new card with my money on it please
     thank you so much and hope you have a blessed wonderful day!
    SAN DIEGO, CA   92112
   

    i have tried to call over one week now and there is no phone service i called the bank on your site and i was told they would email you and correct this problem for me and nothing if i dont hear anything soon i am going to have to make a complaint with the BBB and the authority for theft! i have all the previous emails i sent to your bank and no response i am on ssi and all my money i have left is on that card that i lost
    From
    John Scherer SR

ustomer Complaints Summary
772 complaints closed with BBB in last 3 years | 256 closed in last 12 months
Complaint Type    Total Closed Complaints
Advertising / Sales Issues    74
Billing / Collection Issues    97
Delivery Issues    30
Guarantee / Warranty Issues    4
Problems with Product / Service    567
Total Closed Complaints     772

Complaint Details | Definitions | BBB Complaint Process | File a Complaint

    Government Actions

    BBB knows of no significant government actions involving AccountNow, Inc..

Search results 89 matching "accountnow"
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AccountNow
(Complaint)   
Posted: 2012-05-23 by           hotgurl_shawn
FROZEN FUNDS!
After nearly 3 years with accountnow his funds were "suddenly" frozen. Accountnow claims suspicious activity, yet they aren't saying what this activity was. He was asked to send in several forms of ID which he did over a week ago. He cannot use his debit card or take out any money. PERIOD. This is the only bank account he has, which his employment check goes into every two weeks...
Account Now Visa California
(Complaint Comment)   
Posted: 2012-05-14 by           podcustomer
They froze my card and won't reply
having problems with Accountnow, it's because the FDIC closed down the bank that issues their pre-paid cards in April 2012. The bank that was closed, Palm Desert National Bank, knowing that their ship was sinking, did what most doomed companies do - cut back on vital departments such as customer service and DO NOT, UNDER ANY CIRCUMSTANCES release funds to card holders and STONEWALL, STONEWALL, STONEWALL...
AccountNow Detroit Michigan
(Complaint)   
Posted: 2012-02-24 by           ja1992
Company Crooks
Accountnow has stolen money and charged numerous fees for the calls I made trying to get my money back, which I never did and I would like to get in on a class action suit if I can...
accountnow prepaid card California
(Complaint Comment)   
Posted: 2012-02-09 by           fightingbck
froze account with $8000 IRS refund
Accountnow is scamming us and using our information to create identity theft. I figured this out because the only option i get when calling is report your card lost or stolen. WOW. my card was frozen By them and now i have to report it lost or stolen. Figure it out. they have all of our identifying information...
accountnow prepaid card California
(Complaint)   
Posted: 2012-02-05 by           fightingbck
froze account with $8000 IRS refund
17 year old brothers Accountnow prepaid card account ending in 6810 instead of my mom's. She had prepared my taxes for me as she has done for the past 3 years using turbo tax. We usually put the money in her account because I live out of state she would just wire me money if i needed it. My mom, brother and sister all have their own accountnow prepaid cards...
AccountNow
(Complaint Comment)   
Posted: 2012-02-04 by           fightingbck
they are robbers
we need to all the accountnow card holders who have gone through this to fight back and shut them down. lets all get together and file complaints with federal banking agencies state reps bbb, ftc, occ and particularly in CA. Since that's where they are headquartered. We need to make these people listen...
AccountNow
(Complaint Comment)   
Posted: 2012-02-04 by           fightingbck
Fraudulent account
we need to all the accountnow card holders who have gone through this to fight back and shut them down. lets all get together and file complaints with federal banking agencies state reps bbb, ftc, occ and particularly in CA. Since that's where they are headquartered. We need to make these people listen...
AccountNow
(Complaint Comment)   
Posted: 2012-02-04 by           fightingbck
Beware
we need to all the accountnow card holders who have gone through this to fight back and shut them down. lets all get together and file complaints with federal banking agencies state reps bbb, ftc, occ and particularly in CA. Since that's where they are headquartered. We need to make these people listen...
AccountNow
(Complaint Comment)   
Posted: 2012-02-04 by           fightingbck
They claimed my tax refund did not belong to me
we need to all the accountnow card holders who have gone through this to fight back and shut them down. lets all get together and file complaints with federal banking agencies state reps bbb, ftc, occ and particularly in CA. Since that's where they are headquartered. We need to make these people listen...
Account Now San Ramon California
(Complaint Comment)   
Posted: 2012-02-04 by           fightingbck
DEPOSIT THEFT
we need to all the accountnow card holders who have gone through this to fight back and shut them down. lets all get together and file complaints with federal banking agencies state reps bbb, ftc, occ and particularly in CA. Since that's where they are headquartered. We need to make these people listen...
Account Now Visa California
(Complaint Comment)   
Posted: 2012-02-04 by           fightingbck
They froze my card and won't reply
we need to all the accountnow card holders who have gone through this to fight back and shut them down. lets all get together and file complaints with federal banking agencies state reps bbb, ftc, occ and particularly in CA. Since that's where they are headquartered. We need to make these people listen...
Account Now Visa prepaid card Blytheville Arkansas
(Complaint)   
Posted: 2011-12-17 by           CLASSYVIV
Account Blocked/ Restricted
EZ-TAX sponsered on accountNow website. The adress given was 2213 Kenwood Drive in the month of June 2011. Card never was received due to error in Adress unable to ship. Card was returned to sender. I contact AccountNow 07-09-2011 about the issue. Great Rep he updated the file to 3711 Kacey Ln. your new card being shipped again with correct info...
AccountNow San Ramon California
(Complaint Comment)   
Posted: 2011-12-17 by           CLASSYVIV
Tax refund
return sponsered on Accountnow site. I contacted EZ-tax return no help. Nowhere like SBBT the best in getting your refund to you mailed checks and all. Im complain. Im planning on just getting rich by lawsuit. Many people post on this Risk Department Fraud. Its more like embezzlement and money laundering being investigated...
AccountNow
(Complaint Comment)   
Posted: 2011-11-28 by           hurtu
Rip off
each person not use accountnow and log a complaint wit BBB, if nothing happen go down there and blow up there cars and there property, then they will learn not to steal ppl shit, they nic pic depending on the states they choose as vulnerable, i got 193. 21 on my card, they dont know im im there state and is waiting for them so i can talk to them in person, and if i feel there lieing, then thats a all together different story, so be aware...
AccountNow California
(Complaint Comment)   
Posted: 2011-11-28 by           hurtu
they froze my account,after i used half my tax refund ,claiming they needed documents ,which i send ,still no response
accountnow is a rip-off, they freeze ppl accounts so they raise money to do there dirt, accountnow manager and board members are crminals, they need to stop because they can get there self hurt. holding people money, i personally will do a drive by and kill all there asses in that office, its bad they are doing that, but if you forget, then they take your money and pocket it...
Account Now
(Complaint)   
Posted: 2011-11-18 by           Mildane
Disputing charges on account
police report which accountnow has not even cooperated with the police department. I have done everything required of me but still no investigator from accountnow has called me and I have requested a call 3 times. Acountnow claims it takes a long time to refund money because of visa. Accountnow has now helped me at all nor have they communicated with me...
AccountNow Risk
(Complaint)   
Posted: 2011-11-15 by           wasthompson
RIP OFF
First and foremost I never applied for this card. My mother sent my daughter $80.00 for her birthday, since my credit union account was currently in the negative and she was sending the money through her pay pal. I gave her the information to send it to the card. This was actually May 28, ...
MICROSOFT *XBOX LIVE BILL.XBOX.COM WA
(Complaint Comment)   
Posted: 2011-11-07 by           Shina78
MICROSOFT *XBOX LIVE BILL.XBOX.COM WA
My Accountnow card was charged 81. 65, 81. 65, 54. 43 & 54. 43 on 11/6/11 (totalling $272. 16) for these "XBOX" charges and of course like all of you - I have no idea where they came from. I don't have XBOX nor do I have any purchases to Microsoft. i called Accountnow to dispute these charges and the rep told me that they will cancel my card and I will receive a new one in 5-7 business days...
AccountNow
(Complaint)   
Posted: 2011-10-21 by           Alexzanderj
Beware
I had this card for a while and had direct deposit. At first i didnt have any problems until i had fraud on my account. $400 dollars were taken from an atm 100 miles away from where i live. I called to dispute and they stated that their is nothing that can be done because as they stated " ...
AccountNow
(Complaint)   
Posted: 2011-09-09 by           animinia
Scammed
am VERY fed-up with AccountNow . I will never do business with them again. It's been over 2 weeks now and guess what - ACCOUNTNOW is making a million dollars + just on the INTEREST alone sitting in THEIR account...
AccountNow
(Complaint)   
Posted: 2011-08-22 by           JGRAHAM1135
Scam
First I would like to say Account Now is a total FRAUD.You should not do business with them ! Some kind of way someone got access to my card information and my address and my personal info.and used 275.00 out of my account when I called account now to depute the charge they said that yhe m...
AccountNow
(Complaint)   
Posted: 2011-08-09 by           Juke
Rip off
have this disclaimer: AccountNow reserves the right to modify or discontinue any product, services or special offers with or without prior notice. Does this mean they can steal your money anytime they want with impunity?...
AccountNow
(Complaint)   
Posted: 2011-07-03 by           benandlay
Fraudulent account
Someone opened an account and electronically filed a tax return for 2009 using my personal information with Account Now. The thief was able to close the account to zero balance and now I am trying to gather information and dispute to the IRS that the account was open without my authorizati...
AccountNow
(Complaint)   
Posted: 2011-06-19 by           offshore
No answer
I have tried calling Account Now for over two weeks they have all left town! Why wont any one answer so I can close my Account, Also this is the same number to call if I lost my card or had it stolen THIS IS NOT GOOD. Their #
1-866-925-2036. Please help!
Account Now Visa California

(Complaint Comment)   
Posted: 2011-05-18 by           Yellow08
They froze my card and won't reply
I am so upset with accountnow. My card was compromised (number stolen from the internet) and a total of $400 fraudulant charges have been charged against my acct. (A devestating amount for most families) And it is not until NOW that I realize how dangerous it is to have your MONIES tied up with a company like "Accountnow"...

AccountNow California
(Complaint)   
Posted: 2011-04-27 by           natashajothrash
they froze my account,after i used half my tax refund ,claiming they needed documents ,which i send ,still no response
will not relese my funds witch is a little over 2, 000 dollars, Also 8 different customer service reps assured me they would call by the end of the day 4/26/2011.They did not .im scared because they asked for many very private documents, in fact they have every state document that i have.p...
Accountnow Visa Prepaid San Ramon California
(Complaint Comment)   
Posted: 2011-04-16 by           Anointedyears
bad customer service
I called AccountNow and the person that I spoke to didn't even put the request threw to be processed. so the person I was speaking to put in for another card and said it should not interfer with your direct deposit. now my direct deposit which is my diability SSI and SSDI was sent. it was not deposited...
AccountNow
(Complaint)   
Posted: 2011-02-28 by           julia patterson-massey
direct deposit of ssa benefits
sent 2 emails to cancel any type of activity concerning me and my social security benefits. they sent a new card to my old address and someone opened an account in my name. needless to say i did not get my benefits. i am distressed that they or anyone could have access to my bank account t...
Account Now Florida
(Complaint)   
Posted: 2011-02-09 by           Jasmine Rahming
Want Release Money
Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now bvAccountNow will not answer the phone for me...
Account Now
(Complaint)   
Posted: 2011-02-08 by           Sherell Green
Will not release funds
I Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now AccountNow will not answer the phone for me...
SEM*Budget Savers New Haven CT Connecticut
(Complaint)   
Posted: 2011-02-02 by           Deirdreo
Money Was Taken off My Accountnow card
On 2/2/2011 At 11:37am $29.95 Dollars was taken off my card saiding Merchant Auth Hold - SEM BUDGET SAVERS And That The
Authorization Hold Expires 2/15/2011
accountnow visa card Yoakum Texas
(Complaint)   
Posted: 2011-01-09 by           shyadrian
canceld wrong card
i had 2 acount now cards with direct deposit on there and i called to let them no that i didnt receive my card and to send me another one, well they canceled the wrong card and sent the wrong card so i have to wait another week for my card to come in the one with the bigger money amount, s...
Online Banking and loans service Georgia
(Complaint)   
Posted: 2010-12-13 by           Where are the ethical companies?
Misleading Advertising, terrible service
My employer used this banking service because it was fast and convenient. Little did I know, this decision would be costly. In the past 5 months, this company has taken 60.00 out of my account for monthly 'maintenance' and 'fees.' In addition, the customer service is poor- the service repr...
metabank
(Complaint)   
Posted: 2010-11-11 by           dniecey125
iadvance loan
on oct 13th metabank supposely stopped there iadvance and supposely gave notice but the notice of termination was only visible if you log in your account. So me being that i dont log in that often to check my account only when my funds are available didnt know that this was happening so wh...
Achieve Card Mastercard
(Complaint Comment)   
Posted: 2010-11-06 by           dbinv
Scam
Meta Bank through the Accountnow card for almost 5 years. I've been very satisfied with their service and haven't had any major problems with the company. Before applying people told me that the didn't exist and that it was all a scam. I've found out the contrary and actually seen the bank building in California...
Meta Bank iAdvance South Dakota
(Complaint)   
Posted: 2010-11-03 by           plg725@usa.com
No email warning of discontinuance of service
left with $119 on my accountnow card to live on and pay bills this month. My Social Security was already cut this month and that was almost $350 in itself. Between the iadvance closing and not knowing this soon enough and the unexpected deductions from Social Security, I am left unable to pay my bills or live without money...
Meta Bank iAdvance
(Complaint Comment)   
Posted: 2010-11-03 by           plg725@usa.com
Rudest customer service
only have $119 in my accountnow card account to pay my bills on this month. I can no longer access the loan function and I am not sure how I will pay my bills. I think the company has done wrong in not notifying us by email of the discontinuance of the iadvance service. Like others, now I am stuck because I cannot get another advance to recoup my losses for the other $405 they took out right away for the advance last month...
Account Now Visa California
(Complaint Comment)   
Posted: 2010-11-02 by           mrlovewell
They froze my card and won't reply
Accountnow is a disaster in the making. They take those of the community who do not do well with conventional banking systems, and tell them the best way to to business is now with their "prepaid" visa or master cards. Wal-Mart cashes checks for around $3 regardless of the ammount. On the other hand Accountnow charges $9 dollars in monthly service fees...
Accountnow/Iadvance
(Complaint)   
Posted: 2010-11-01 by           char95446
Why werent letters sent to customers?
I have had direct deposit with Accountnow for several years. I have been borrowing from Idvance for a couple (maybe more) of years. My Social Security Supplement, also my Social Security Disability was direct deposited in this bank twice a month, the Government sends my money a few days before the post date...
Account Now Visa Pennsylvania
(Complaint Comment)   
Posted: 2010-10-24 by           love/hate
Disputes
Accountnow is a ripoff. i miss placed my card which I thought at the time it was lost so I called "accontnow" (which later I found was not acountnow because they are closed during the weekend) to jave my card "temporarily blocked" in case I found. well lets just say temporary to them was 7 to 10 business days...
Iadvance/MetaBank
(Complaint Comment)   
Posted: 2010-10-23 by           rubyeast
Office of Thrift Supervision discontinue
see what happens to Accountnow after this fiasco...
Meta Bank iAdvance
(Complaint Comment)   
Posted: 2010-10-18 by           CGMorvant74
Rudest customer service
IAdvance arm of MetaBank/AccountNow! was an extremely helpful service. I feel that if the government wants to shut it down that the FDIC needs to pick up the tab for the loans that are presently outstanding this month! Personally, IAdvance had saved me greatly in the past several years. Living on a fixed income, sometimes my expenses are way more than what my Government Checks can handle...
Iadvance/MetaBank
(Complaint Comment)   
Posted: 2010-10-15 by           bpitch
Office of Thrift Supervision discontinue
I am now questioning the use of the accountnow card all together...
IADVANCE METABANK Georgia
(Complaint)   
Posted: 2010-10-14 by           shonuffsexy
WITHOUT NOTICE
called a spoke to an accountnow rep she stated that meta bank had violated serval ordience codes and the government made them stop. so now i in a great bigger bind then before because of their mistake and now im trying to find out if this was all a scam and thats why they charged such a high interest rate...
AccountNow California
(Complaint)   
Posted: 2010-08-23 by           Alexzanderj
FRAUD/Poor Customer Service
I had this card for a while and had direct deposit. At first i didnt have any problems until i had fraud on my account. $400 dollars were taken from an atm 100 miles away from where i live. I called to dispute and they stated that their is nothing that can be done because as they stated " ...
Achieve Card Mastercard
(Complaint Comment)   
Posted: 2010-08-23 by           Alexzanderj
Scam
i went through with accountnow. com. and thanks to this site i will not be a victim of a scam again...
AccountNow
(Complaint)   
Posted: 2010-07-03 by           victim of online fraud with ACCOUNT NOW
they are robbers
at the spelling of ACCOUNTNOW AND ACCOUNT NOW. PLEASE CHECK BOTH. SEE ALL COMPLAINTS BEWARE OF THIS COMPANY!!!THEY ARE GETTING AWAY WITH STEALING YOUR MONEY AND GIVING IT IN LOANS TO SOMEONE ELSE WHICH THEY THEY GAIN INTEREST SEVERAL WAYS THAN ONE. CHOOSE DEBIT CARD COMPANIES CAREFULLY. REMEMBER THEY ARE NOT A BANK...
Account Now San Ramon California
(Complaint)   
Posted: 2010-07-03 by           victim of online fraud with ACCOUNT NOW
WILL STEAL YOUR MONEY
THIS COMPANY IS A FRAUD AND WILL STEAL YOUR MONEY!!! THEY WILL COME UP WITH DIFFERENT EXCUSES EACH TIME YOU CALL, SEND YOU TO AN ANSWERING MACHINE AND THEN CHARGE YOU EACH TIME YOU CALL!!
THEY ROTATE YOUR CALLS AMONG THE FEW PEOPLE THEY HAVE WORKING IN THIS SCAM COMPANY. AFTER FAXE...
AccountNow Massachusetts
(Complaint)   
Posted: 2010-06-30 by           dinitto.d
prepaid credit card scam
I signed up for the prepaid accountnow card, which states it will charge a $9. 95 fee to all first time deposits into the account. However, I've yet to deposit any money into the account (as I had realized through other people's posts that it was a scam) and they still charged me for the deposit...
AccountNow
(Complaint)   
Posted: 2010-06-19 by           Sambrera
Fraudulent business practices
I have the same complaint as everyone else. I was cautious..I only put $100 on the card to see if I liked it.. the next day my power was out do to a storm. I took my family to a local hotel for the night..account now will not release the $80 hold on my card--it is CRAZY!!! The Holiday Inn ...
AccountNow
(Complaint)   
Posted: 2010-06-19 by           Weeper
I will never do business with them again
First I would like to say Account Now is a total FRAUD.You should not do business with them ! Some kind of way someone got access to my card information and my address and my personal info.and used 275.00 out of my account when I called account now to depute the charge they said that yhe m...
AccountNow
(Complaint)   
Posted: 2010-05-28 by           Xrenman
I will never do business with them again
am VERY fed-up with AccountNow. I will never do business with them again. It's been over 2 weeks now and guess what - ACCOUNTNOW is making a million dollars + just on the INTEREST alone sitting in THEIR account...
AccountNow
(Complaint)   
Posted: 2010-05-27 by           Spig
Gave me wrong routing number
This company sucks. Got my new prepaid debit card. In the letter where i recieved my card, it gave me a routing and account number..with a nifty tear off card to keep in my wallett. I used this card to file my taxes. Come to find out, the routing number is completely wrong. Called account ...
Account Now San Ramon California
(Complaint)   
Posted: 2010-05-27 by           MissFahie
Account Now Froze my account
Account Now froze my account on Monday, May 24, 2010. When I called I was told it was frozen due to "suspicious activity" on my account. I had recieved a refund on my card that they flagged my account for. I was asked to fax in documents, which I promptly did. I received a fax confirmatioo...
AccountNow
(Complaint)   
Posted: 2010-05-26 by           Enkisse
They claimed my tax refund did not belong to me
tax refund go onto my accountnow debit card on 1/29. I used the card several times that day without problem. Next day, my card was decined. I had to wait until business hours to call accountnow. Monfay 2/1 I called. They requested that I fax my driver's lic. SS card, utility bill & w-2's. I am self employed and do not have w-2's...
AccountNow Warren Ohio
(Complaint)   
Posted: 2010-05-09 by           denise twyford
it will not take my pin as 2370 or my social the last 4 digits this aint right i have a card that i cant use because it wont activate
my name is denise twyford an i still cant use my card it wont take my pin im done with this shit
AccountNow Warren Ohio
(Complaint)   
Posted: 2010-05-08 by           denise twyford
i put a pin no in that i dont know by accident an it wont let me activate my account
i put a pin in that in dont know it wont even take my social security no can somebody help me
Account Now Visa Pennsylvania
(Complaint Comment)   
Posted: 2010-04-10 by           dennis3039
Disputes
Accountnow should go out of business and have to reimburse everyone that money they have frozen including my $604. 60, I pray this happens for them...
Achieve Card Mastercard
(Complaint Comment)   
Posted: 2010-04-06 by           princesspunkerella
Scam
accountnowvisa. com and get one. there is no activation fee, free direct deposit, free online bill pay, and monthly fee of only $4. 95, so far i am much, you get $25 for free when you sign up for direct deposit, and they will give you $25 for friend referals when your friend signs up. happier with the accountnow visa company...
Account Now Visa California
(Complaint Comment)   
Posted: 2010-04-01 by           naskieboo
They froze my card and won't reply
Accountnow is a mess!! Their system is slow in showing your transactions, and their customer service sucks. The only reason people use their card is because of Iadvance, lets be truthful, you would not otherwise pay $9 and some change for monthly maintenance. I am in total agreement with Cindy Hall, how can you be in the negative when accountnow does not let you go over a dollar? I cannot wait to speak to a live agent, it is my first call to a live agent this month, so it is suppose to be free! We will see about that one...
Account Now Visa California
(Complaint Comment)   
Posted: 2010-03-23 by           cindy Hull
They froze my card and won't reply
problem in 3 years with Accountnow, but I am sure after reading these Post I probally will. My Daughter however, just called and told me her card is -27. 00 they say you cannot overdrapht your Accountnow Card so this sounded weird so I went in her Account and it was true. It seems a Vendor ran her Card after 11 days 2 times and her account was negative...
GREENDOT PREPAID CARDS California
(Complaint Comment)   
Posted: 2010-03-18 by           gustave
CREDITING UNAUTHORIZED CHARGES TO CUSTOMER
net Load Accountnow Debit Card W/ Green Dot Free direct deposit and bill pay. No credit check. $0 activation fee. AccountNow. com With Unauthorized Charges Millions of Products. Read Reviews. With Unauthorized Charges: Prices. www. NexTag. com/Electronics Green dot and Account Now are part of Meta Bank You are actually dealing with Meta Bank by using one of their pre-paid bank cards...
Account Now San Ramon California
(Complaint)   
Posted: 2010-03-13 by           Tammy Donaldson
DEPOSIT THEFT
AFTER BEING A LOYAL CARD MEMBER WITH MY PAYCHECKS FROM DOD BEING DIRECT DEPOSITED AMONG OTHER DEPOSITS FOR MANY YEARS WITHOUT ONE MINOR PROBLEM.I WAS TO BE A VICTIM OF THEIR CORPORATE GREED AND THEFT WHEN MY PAYCHECK WAS AND STILL IS BEING WITHHELD WITHOUT ANY GROUNDS OR RULES VIOLATIONS O...
Account Now Visa California
(Complaint Comment)   
Posted: 2010-03-09 by           MASSER BATES
They froze my card and won't reply
I will say this, Accountnow will freeze you account without a thought, and this can be a problem. but think of the alternative, if there is a problem and they do not freeze the account they could be held liable. Advice: If you have your account direct deposited, get two cards, on Visa and One Master card...
Account Now Visa Pennsylvania
(Complaint Comment)   
Posted: 2010-03-08 by           blueo
Disputes
the same time because AccountNow Inc. "stole" our federal tax returns five weeks ago, and never returned it back to the feds! WE HATE ACCOUNTNOW!!! Spread the word what they are doing. We are talking $10, 000 here!!!...
AccountNow San Ramon California
(Complaint)   
Posted: 2010-02-17 by           meanmommykitty
Tax refund
This company has not rejected our state taxes. they are holding them still after a week. We have sent in all the documents to verify who we are, and still no contact back from anyone, even though they state they will call you within 3 days. They removed my husband from our account and set ...
Account Now Visa California

(Complaint Comment)   
Posted: 2011-05-18 by           Yellow08
They froze my card and won't reply
I am so upset with accountnow. My card was compromised (number stolen from the internet) and a total of $400 fraudulant charges have been charged against my acct. (A devestating amount for most families) And it is not until NOW that I realize how dangerous it is to have your MONIES tied up with a company like "Accountnow"...

AccountNow California
(Complaint)   
Posted: 2011-04-27 by           natashajothrash
they froze my account,after i used half my tax refund ,claiming they needed documents ,which i send ,still no response
will not relese my funds witch is a little over 2, 000 dollars, Also 8 different customer service reps assured me they would call by the end of the day 4/26/2011.They did not .im scared because they asked for many very private documents, in fact they have every state document that i have.p...
Accountnow Visa Prepaid San Ramon California
(Complaint Comment)   
Posted: 2011-04-16 by           Anointedyears
bad customer service
I called AccountNow and the person that I spoke to didn't even put the request threw to be processed. so the person I was speaking to put in for another card and said it should not interfer with your direct deposit. now my direct deposit which is my diability SSI and SSDI was sent. it was not deposited...
AccountNow
(Complaint)   
Posted: 2011-02-28 by           julia patterson-massey
direct deposit of ssa benefits
sent 2 emails to cancel any type of activity concerning me and my social security benefits. they sent a new card to my old address and someone opened an account in my name. needless to say i did not get my benefits. i am distressed that they or anyone could have access to my bank account t...
Account Now Florida
(Complaint)   
Posted: 2011-02-09 by           Jasmine Rahming
Want Release Money
Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now bvAccountNow will not answer the phone for me...
Account Now
(Complaint)   
Posted: 2011-02-08 by           Sherell Green
Will not release funds
I Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now AccountNow will not answer the phone for me...
SEM*Budget Savers New Haven CT Connecticut
(Complaint)   
Posted: 2011-02-02 by           Deirdreo
Money Was Taken off My Accountnow card
On 2/2/2011 At 11:37am $29.95 Dollars was taken off my card saiding Merchant Auth Hold - SEM BUDGET SAVERS And That The
Authorization Hold Expires 2/15/2011
accountnow visa card Yoakum Texas
(Complaint)   
Posted: 2011-01-09 by           shyadrian
canceld wrong card
i had 2 acount now cards with direct deposit on there and i called to let them no that i didnt receive my card and to send me another one, well they canceled the wrong card and sent the wrong card so i have to wait another week for my card to come in the one with the bigger money amount, s...
Online Banking and loans service Georgia
(Complaint)   
Posted: 2010-12-13 by           Where are the ethical companies?
Misleading Advertising, terrible service
My employer used this banking service because it was fast and convenient. Little did I know, this decision would be costly. In the past 5 months, this company has taken 60.00 out of my account for monthly 'maintenance' and 'fees.' In addition, the customer service is poor- the service repr...
metabank

(Complaint Comment)   
Posted: 2011-05-18 by           Yellow08
They froze my card and won't reply
I am so upset with accountnow. My card was compromised (number stolen from the internet) and a total of $400 fraudulant charges have been charged against my acct. (A devestating amount for most families) And it is not until NOW that I realize how dangerous it is to have your MONIES tied up with a company like "Accountnow"...

AccountNow California
(Complaint)   
Posted: 2011-04-27 by           natashajothrash
they froze my account,after i used half my tax refund ,claiming they needed documents ,which i send ,still no response
will not relese my funds witch is a little over 2, 000 dollars, Also 8 different customer service reps assured me they would call by the end of the day 4/26/2011.They did not .im scared because they asked for many very private documents, in fact they have every state document that i have.p...
Accountnow Visa Prepaid San Ramon California
(Complaint Comment)   
Posted: 2011-04-16 by           Anointedyears
bad customer service
I called AccountNow and the person that I spoke to didn't even put the request threw to be processed. so the person I was speaking to put in for another card and said it should not interfer with your direct deposit. now my direct deposit which is my diability SSI and SSDI was sent. it was not deposited...
AccountNow
(Complaint)   
Posted: 2011-02-28 by           julia patterson-massey
direct deposit of ssa benefits
sent 2 emails to cancel any type of activity concerning me and my social security benefits. they sent a new card to my old address and someone opened an account in my name. needless to say i did not get my benefits. i am distressed that they or anyone could have access to my bank account t...
Account Now Florida
(Complaint)   
Posted: 2011-02-09 by           Jasmine Rahming
Want Release Money
Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now bvAccountNow will not answer the phone for me...
Account Now
(Complaint)   
Posted: 2011-02-08 by           Sherell Green
Will not release funds
I Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now AccountNow will not answer the phone for me...
SEM*Budget Savers New Haven CT Connecticut
(Complaint)   
Posted: 2011-02-02 by           Deirdreo
Money Was Taken off My Accountnow card
On 2/2/2011 At 11:37am $29.95 Dollars was taken off my card saiding Merchant Auth Hold - SEM BUDGET SAVERS And That The
Authorization Hold Expires 2/15/2011
accountnow visa card Yoakum Texas
(Complaint)   
Posted: 2011-01-09 by           shyadrian
canceld wrong card
i had 2 acount now cards with direct deposit on there and i called to let them no that i didnt receive my card and to send me another one, well they canceled the wrong card and sent the wrong card so i have to wait another week for my card to come in the one with the bigger money amount, s...
Online Banking and loans service Georgia
(Complaint)   
Posted: 2010-12-13 by           Where are the ethical companies?
Misleading Advertising, terrible service
My employer used this banking service because it was fast and convenient. Little did I know, this decision would be costly. In the past 5 months, this company has taken 60.00 out of my account for monthly 'maintenance' and 'fees.' In addition, the customer service is poor- the service repr...
metabank