PETITION FOR REASONABLE ACCOMMODATIONS AT THE GIANT EAGLE DRIVE-THROUGH PHARMACY

Quaker Village Shopping Center | Leetsdale, Pennsylvania

Making Prescription Pickup Accessible to Senior Citizens and Individuals with Disabilities

To: Giant Eagle Corporate Leadership and Pharmacy Operations Management

We, the undersigned customers, residents, caregivers, and concerned community members, respectfully request that Giant Eagle implement a reasonable accommodation policy for senior citizens and individuals with disabilities who experience difficulty using the electronic touchscreen at the drive-through pharmacy located in Quaker Village Shopping Center in Leetsdale, Pennsylvania.

The Concern

Currently, customers using the pharmacy drive-through are required to enter their date of birth and provide an electronic signature using a touchscreen device.

While this process may be convenient for many customers, it can create significant challenges for older adults and individuals with disabilities.

Customers experiencing arthritis, hand tremors, limited dexterity, impaired vision, reduced hand strength, or other physical limitations may find it difficult or impossible to accurately enter information or sign their names on a touchscreen.

For these individuals, what should be a simple prescription pickup can become a frustrating, uncomfortable, or inaccessible experience.

Technology should make healthcare more accessible, not create additional barriers for those who need it most.

Our Requested Accommodation

We respectfully ask Giant Eagle to establish an alternative prescription pickup procedure for individuals who cannot easily use the touchscreen.

Specifically, we request that eligible customers be permitted to:

1. Verbally provide their date of birth to the pharmacy employee for identity verification instead of entering it on the touchscreen.
2. Sign a paper receipt or prescription pickup acknowledgment rather than providing an electronic signature on the touchscreen.
3. Receive assistance from pharmacy personnel when needed, without being required to leave their vehicles solely because they cannot operate the touchscreen.
4. Access this accommodation through a simple, respectful process without unnecessary questioning or disclosure of private medical information.
5. These accommodations would allow Giant Eagle to maintain appropriate prescription verification, documentation, and security procedures while making its services more accessible.

Why This Matters

Many senior citizens and individuals with disabilities depend on drive-through pharmacy services because entering the store may be physically difficult or medically challenging.

Requiring these customers to use a touchscreen they cannot comfortably operate can undermine the accessibility benefits of the drive-through service.

The Americans with Disabilities Act (ADA) recognizes the importance of equal access to goods and services for individuals with disabilities, including reasonable modifications to policies and procedures when appropriate.

We believe offering verbal date-of-birth verification and a paper signature option, where permitted by applicable pharmacy requirements, is a practical accommodation worthy of serious consideration.

Our Request to Giant Eagle Leadership

We respectfully request that Giant Eagle:

Review the touchscreen requirements at the Quaker Village drive-through pharmacy.

Implement an alternative verification and paper-signature procedure for customers who need an accommodation.

Train pharmacy employees to offer this option consistently and respectfully.

Communicate the availability of this accommodation to customers.

This petition is not asking Giant Eagle to compromise prescription security, eliminate required documentation, or change procedures for every customer.

We are simply asking Giant Eagle to recognize that one method of verification and signature collection does not work for everyone.