Abhibus Services India — Cheating by Abhibus team and Sitara travels sarathkumar27524 on Jul 21, 2016 I tried to book a bus ticket from vijayawada to bangalore on 21-jul-2016 in abhibus website under service operator sitara travels. Since there was a network issue i couldnt book the ticket.I received a phone call from abhibus team and they helped me in booking ticket. The ticket number is TS-ABB31475154HPH.Service number BNG-999.My boarding point is Benz cirlce, Vijayawada and boarding time is 9:15 pm. I was ready to start from home to boarding point it was raining heavily in vijayawada.I received messages from VK-YURBUS saying that there was delay in bus by 29 mins, 16 mins so on. So I tried to contact the bus operator multiple times at 8:54 pm, 8:55 pm to know the right time but no one picked the call.Then I contacted abhibus team at 8:56 pm and got the alternate number of bus operator.I called to that number multiple times at 9:01 and 9:02 pm which were unanswered.Since I was unaware of the right time and its raining heavily in Vijayawada I was concerned to go to the boarding point as I will have to stand on road in such a heavy rain because the boarding point is not their office.As I was not able to contact any one I started from home and reached the boarding point at 9:20.Then I contacted the alternate number and this time somebody picked my call and when I asked about the bus status they told that bus has already left the boarding point.The driver was very rude with me on phone saying that its my mistake to not be at boarding point by 9:15 and even I was told that my name is not in their list.I told them everything happened and asked why no one from the sitara travels had contacted me to check where I am and left without taking me.But they were very rude with me saying that its their policy not to wait even for minute after the boarding time and not to call the passenger before leaving the boarding point to check the passenger availability. When contacted abhibus for justice (refund) they arranged for a conference call with operarator and in that call also the bus operator was very rude infront of abhibus team.Even abhibus team said that it's not mandatory to call passenger before leaving a boarding point.They didn't even answer my question on delay messages sent by them.How ridiculous it is.Im clueless who is the culprit among abhibus and sitara travetraAfter all the struggle I was unable to get my refund because of only one reason - I was not at boarding point at 9:15.I demand refund from abhibus or sitara travels because it's their mistake not to update the right time of departure or not calling the customer before leaving or not answering customer calls in time.I have attached the call log, messages and ticket details for reference.