Petition update

Apple Doubles Down on MacBook Pro Keyboard Dysfunction

Matthew Taylor
San Francisco, CA, United States

Jul 12, 2018 — Apple today announced refreshed MacBook Pros with keyboards that are precisely as unreliable as the 2016 and 2017 models, according to Dieter Bohn. “It’s just hard to trust a keyboard after so many reports that it can be rendered inoperable by a grain of sand and that is incredibly difficult and expensive to repair or replace. This new third-generation keyboard wasn’t designed to solve those issues, Apple says.” Despite being well aware of the problems with its butterfly keyboard, Apple has done nothing to fix the issue. Making it quieter is not the same as making it reliable. Now it is selling not only older models, but brand new MBPs, with keyboards that will, inevitably and predictably, fail, based on The Verge’s report. Another juicy tidbit: “Apple representatives strenuously insisted that the keyboard issues have only affected a tiny, tiny fraction of its user base.” This strikes me as incorrect at the least and intentionally false at the worst. The Apple I used to know and love simply wouldn’t misrepresent the size and scale of problems with its devices, and would take real action to solve the problem. That Apple seems to no longer exist. As evidenced by this petition, there are simply too many reports of problems with this keyboard for it to be a “tiny, tiny fraction.” My friend Brian’s MBP keyboard went down just yesterday. Within four years of purchase, I predict at least 10% and perhaps 50% of all butterfly keyboards will fail in some way. This issue is large and widespread. Apple, in its right mind, should:1) Discontinue sales of all MacBooks with butterfly keyboards. They are all lemons, including the 2018 models. 2) Introduce next-generation MacBook, MacBook Air, and MacBook Pro models with reliable scissor-switch keyboards like the 2015 MBP generation, or based upon the Magic Keyboard 2. 3) Refund the full purchase price for those of us who bought MacBooks with butterfly keyboards, if we want said refund, given that their faux-“repair” program doesn’t solve the problem and simply saddles us with a replacement butterfly keyboard that will inevitably fail again. The cost of the above is enormous. But, it’s lower than the cost of damaging customer goodwill.

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