The Housing Help Desk Resources, including the housing vacancy lists, landlord and emergency shelter lists, Spanish speaking staff, eviction prevention dollars for 100 families or individuals, housing counseling, knowledge of local and state laws, as well as the mediation services are invaluable to our community, especially during this time where there is a 2% vacancy rate (national average 8.6%) and a 10% increase in homelessness from 2011 to 2012.