£35,000 of payment demands to two domestic energy customers, pursued by Eon for payment of knowingly inaccurate billing after energy companies and the regulator Ofgem concealed catastrophic data losses in energy companies' billing systems.

It later transpired that, far from the customer owing £17,606, Eon had overbilled by £12,000, a net difference of £30,000 on a low usage domestic energy account.

Ofgem originally refused to answer a Freedom of Information request but a successful appeal by David Gale in 2020 confirmed the regulator's knowledge of the billing systems data losses. The data losses and subsequent corruption of customers' billing records continues to cause significant overbilling: https://www.whatdotheyknow.com/request/ofgem_communications_with_the_en 

The regulator claims that it is mandated by statute not to disclose its knowledge of the data losses and the impact on customers...

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