Found this blog article explaining what all you need and the process to file a legal complaint in your district consumer forum. https://consumerresources.in/2012/09/20/how-to-prepare-and-submit-a-complaint-to-a-consumer-forum/ http://deveshwar.in/how-file-consumer-court-complaint-bangalore/ Here is another one which tells you how to record a call on your android phone "http://www.howtogeek.com/194839/how-to-record-a-call-on-your-android-phone/" Again, keep tweeting the screenshot of your email to @RcommCare & @Dot_India until they respond to you on email. The email response will help you in generating documents required for the legal case. Independence Day is just 2 days away, but when will we be independent of corporate corruption?