Why current consumer grievance redressal framework ineffective?

We have 200+ supporters now... but the battle has only begun. Why its important for you to reach out? What if in the middle of the journey you find that the road that takes you to your destination, actually does not exist? Read on to find out! Extract from Economic Times news article .... Consumers ... cannot go to TRAI because it cannot entertain individual complaints. If it receives them, TRAI FORWARDS the same to the telecom service provider (TSP) concerned. Users can approach the DoT, but then, it also does not have much powers ....DoT MERELY FORWARDS complaints to the telecom operator. Its like you write to your HR, complaining about your boss and the HR reports the problem back to your boss! But there is silver lining in the cloud. TRAI wants to bring in ombudsman system like we have in the banking sector. But it will take years before the draft goes through the Bureaucratic Hurdles. Thats why we request TRAI to look at the grievances of all reliance 4G customers as something needs to be done in INTERIM until the new regulations come into force! Read more at: http://economictimes.indiatimes.com/articleshow/53174157.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst