This Wednesday March 23, bylaw manager Ryan Cronsberry will be presenting his findings to council. By the looks of it, the complaint procedure will mostly stay the same but he does have some recommendations that should help. I will attached the link below, please take a few minutes to read it. It starts at page 109. I like his recommendations, I believe it will help with people sending in mass complaints and hopefully help with the bully neighbour/neighbours. https://www.georgina.ca/sites/default/files/agendas-and-minutes/2016/march_23_2016_continuous_agenda.pdf Thanks Dave