An empty response from Starbucks:

Thank you for contacting Starbucks. First of all, thank you for your feedback on the recent changes to My Starbucks Rewards™. We are constantly looking for ways to improve the My Starbucks Rewards™ program for our customers, and sometimes that change involves trade-offs. We decided to make it easier and quicker for our members to earn free drinks and added food as an option. However, I recognize how removing the free syrup and soy option has impacted you and I apologize for the inconvenience. We are always looking for ways to improve our programs and make them better for our customers. If you have feedback about My Starbucks Rewards™, please share them with us at www.mystarbucksidea.com. Thanks again for writing us. If you ever have any questions or concerns in the future, please don't hesitate to get in touch. We would love to hear your feedback. Click here to take a short survey. Sincerely, Tracy W customer service