Millions of people suffer the frustration of unacceptable wait and hold times when calling utilities, telephone and media companies as well as NHS, GP'S and a whole host of services.

These times are often at least 30 minutes and often much longer.  This leads to time taken out of the working day causing reduced productivity and mental stress due to the sheer frustration of being on hold often not knowing how long this will be.

This must stop and organisations must be compelled to pick up within an acceptable time limit (15 minutes or less) or face fines. Those fines should be fed back to the customer rather than into government coffers