"All of our guests are very important to us. We are remorseful and realize this is a very sensitive issue. We are taking the necessary steps to improve. I feel our immediate action speaks louder than words. Once I forward on your original email and the link to the product within minutes it was decide to remove the item from our site. I was personally offended as well, made that known and happy with our quick resolution. Please contact me anytime or provide me with your phone number. I would love to win you back to our Spencer and Spirit brands. We truly do have good intentions here and I would love to prove that to you." I am glad we were able to resolve this issue. Thanks for all the support!