Glossier reformulation of their balm dot com has left many loyal customers wondering why such as my self. I used to be a huge fan of glossier with the balm dot com being my favorite item. I would find myself frequently buying and would constantly recommend to friends though now I’ve only bought two in the past year. I’m not the only one who feels this way luckily, people on Depop, Poshmark, Mercari and much more have been reselling these balm dot coms for 30,50,or even 100 dollars. A large amount of us loved the original formula and packaging. The packaging was unique and fun like a paint tube and now it looks every other lip balm on the market. If I wanted that I would just buy some Vaseline.

The balm dot com used to be a best seller but now the opinion is split. Overall changing a brands well know design is risky and it just makes more sense to go back to the original everybody knows and loves or at the very least give people the option between the two so everybody is happy. Overall some people may like the new look and formula but others will find their products else where. Although it’s just one product it’s also about integrity and caring about your customers because this change has dissapointed many loyal buyers.

Its been about a year since the change and I really tried to like them but I just can’t. It has been a year of ignoring your customers. Although there has being small things such as the original formula being in the holiday lip balms we have not gotten any old packaging or old flavors such as cherry. Please bring back the original packaging and  formula