Petition update:- We are now three weeks down the line with the Mental Health Helpline for more serious suffers being incorporated with the WELBEING Line with reduced hours of opening. The same free phone number was kept and is funded by mind itself. The hours are 4pm - Midnight Monday - Friday, Saturday & Sunday 10am - Midnight no 24/7 service. The Crisis teams are still not picking up out of these hours!! The lines computer system crashed last weekend, I was desperate and tried contacting Central Crisis there was no reply twice, I had nowhere else to turn except to self harm. The first weekend the new service was up and running, West were alerted twice about me, the second time the reply was ' I wasn't open to them ' nothing new there my care coordinator was not even alerted by crisis. I resorted to more self harm. I'm not proud of myself but my worry is if it's happening to me who else is it happening to. The matter is being investigated but the truth is it shouldn't happen and wouldn't if the line had been open 24/7 as it was in the beginning. The Crisis teams are being investigated!!!!! I won't give up the fight until the NSFT, CCGs & Government take notice of the real needs of Mental Health Patient. The sad part is now Monday - Friday it's called care in the community but the Mental Health staff have nothing to put in place. The hours that the line is in place now was determined by the busiest times it was used, now you can't always get through during these times. The powers that be need to see that the line is needed 24/7 as it was originally if only one life is saved during this time averting the need for A & E or 999 intervention huge amounts of resources and finance is saved. If it is going to stay the same then the Crisis teams need to be made to provide staff to take the calls. THE SAMARITANS etc DO NOT REPLACE THE MIND LINE OR CRISIS TEAMS for seriously ill & irrational mental health patients. The cheaper option is the Mind Line. I took on the fight to save the line with the EDP and other service users, I didn't do it for myself but it's so important that Mental Health is taken seriously, just because I can write emails and am considered articulate does not mean mentally I am well. It beggars belief that we need 5 CCGs in this area. One would suffice with members from North, South, East,West & Central. The savings in wages would be tremendous and could be used for all services in the NHS in this region. If Michael Scott, CEO, of NSFT can take a cut in salary of £35,000 why can't the CCGs do the same??? I guess I won't be popular with the powers that be but my interest lie with the Mental Health Services and Patients in this area. We are the only service in the Country to be in special measures and have the highest suicide rates, nothing to be proud of. The WELBEING line is now being run by Sonja Chilvers, Head of Recovery and Dr Benjamin Marshall, Lead Support for the team. They are doing a great job having to pick up the pieces after the line was nearly lost for the second time. Please keep sharing and signing the petition, we have over 7,000 signatures please get more until the powers that be realise how much we need this cost effective service that has saved lives and have the training and expertise to help us out when we are in real crisis. IT SAVES LIVES AND IS COST EFFECTIVE. KEEP ON UNTIL WE GET OUR 24/7 SERVICE BACK AGAIN. PLEASE SHARE & SIGN Thank you Heather