Hi All, I have had some correspondence, back from BT openreach & it would strengthen our case if you have complained to your ISP about your broadband / telephone line. It turns out that not all complaints are forwarded onto a BT engineer or on the the BT system & as such are not showing up on the BT overall complaint / problems. To fix this we need to ALL get our ISP's to forward our complaints to Kathryn Holroyd at BT Wholesale High Level Complaints Team via : broadband.hlc@bt.com quoting reference: HLC 1014882 the more that do this the better. This is very simply to do, I did it with my ISP Eclipse, ring up ask for tech support, get the person you speak to forward all you complaints to the contact details above. Please do this as soon as you can, many thanks in advance. best regards, ed blundell