Incidents

As an administrator, you are obligated to keep the resident's designated POA or legal guardian informed of any significant changes in the resident's condition, injuries, or allegations of mistreatment. Failing to notify them breaches the facility's duty of care and residents' rights. You must report an incident to external regulatory bodies. In North Carolina, allegations of abuse, neglect, or exploitation by staff require 24-hour reporting to the state. Chy’Kela has failed to do this in an incident involving 1-3 residents just last week. She still has not made the POA of these residents aware that their rights may have been compromised. Outside sources have had to make families aware. Yet again Caldwell has failed to do her job as an administrator as she continues to retaliate against staff, doubling down on terminations and suspensions, micromanaging her management team, crippling them from fulfilling their duties. NCDHHS is expected to show any day and Caldwell is expected to do exactly what she’s been doing through each investigation… deny, deflect, and place blame anywhere but on herself and competence or lack there of.