Require Transparency and Independent Accountability in ICBC Enhanced Care
British Columbians are required to rely on ICBC for basic automobile insurance, and people injured in motor-vehicle accidents may also depend on ICBC to administer their statutory benefits under the Enhanced Care system.

When the law places this much authority in one public insurer — while also significantly restricting the traditional ability of injured people to sue for compensation — transparency, reliable records and independent accountability become especially important.

I am starting this petition after almost two years of dealing with the ICBC system following a motor-vehicle accident in October 2024, followed by another collision in August 2026 that aggravated my injuries.

My individual claim is not what I am asking the public to decide. My personal disputes are being pursued through the appropriate complaint and legal processes.

I am using my documented experience as a case study of broader problems that could affect any British Columbian using Enhanced Care.

One of the clearest examples is documented in writing by ICBC itself.

ICBC's Fair Practices Office advised me that my October 2024 injury claim was administratively closed for inactivity on December 9, 2025. ICBC also advised me that it was not required to notify me when that administrative closure occurred, and that the file could later be reopened if additional benefits were requested.

I believe that raises a basic public-policy question:

Should a compulsory public insurer be able to materially change the administrative status of an injured person's claim without directly notifying that person?

And if such a change is made, shouldn't the claimant be able to see a reliable record showing what changed, when it changed, why it changed and which person or unit was responsible for the decision?

I have now submitted a detailed legislative reform package and supporting documentary evidence to the Special Committee of the Legislative Assembly reviewing Parts 10 and 11 of the Insurance (Vehicle) Act.

I am asking British Columbians to support the following reforms:

1. Mandatory written notice and reasons

ICBC should be required to directly notify a claimant when prescribed significant decisions or material claim-status changes are made and provide understandable reasons for the decision and information about available review processes.

2. Claimant-accessible audit trails

Material changes to a claim should leave a permanent and auditable history showing when the change occurred, the reason recorded at the time, and the responsible decision-maker or unit.

3. Transparent records of health-care provider communications

Substantive communications between ICBC and treating or assessing health-care providers concerning symptoms, treatment, entitlement or the contents of clinical reports should be appropriately logged and preserved, subject to legitimate privacy and legal protections.

4. Stronger independent oversight

Ordinary disagreements about benefit entitlement should continue to be dealt with through the appropriate benefit-review and tribunal processes.

But allegations of serious misconduct — such as knowing falsification of records, deliberate alteration or suppression of evidence, improper interference with evidence, or retaliation — should be capable of being independently investigated.

5. Protect honest employees while ensuring serious misconduct remains accountable

ICBC employees should remain strongly protected when they act honestly and in good faith, including when they make reasonable mistakes or decisions with which a claimant disagrees.

At the same time, statutory protections should not make serious misconduct effectively impossible to investigate or address when wrongdoing is independently established.

The Legislature should therefore review section 30 of the Insurance Corporation Act, including both the protections relating to proceedings against individuals and the protection for acts or omissions performed in good faith.

6. Reciprocal integrity

Enhanced Care legislation already allows consequences where a claimant knowingly provides false or inaccurate information.

A fair statutory system should also contain meaningful consequences where a person exercising authority within that system is independently found to have knowingly falsified or materially misrepresented important information.

This is not about dismantling ICBC
This petition is not asking British Columbia to return automatically to the previous insurance system.

It is asking for stronger safeguards within the system we already have.

British Columbia should not have to choose between protecting honest public employees and holding serious misconduct accountable.

Good-faith administration should be protected. Important decisions should be transparent and auditable. Serious misconduct, when independently established, should not be protected simply because it occurred while administering an ICBC claim.

If you believe British Columbians deserve clear notice, reliable records and meaningful independent accountability from a compulsory public insurer, please sign this petition.

I am asking the Legislative Assembly of British Columbia and the Government of British Columbia to consider these reforms as part of the current review of Enhanced Care and to amend the Insurance (Vehicle) Act, Insurance Corporation Act and related regulations where necessary.

Please sign and share this petition with other British Columbians who believe accountability and transparency should be built into Enhanced Care.