Recent follow up contact with Tim Horton's

My most recent follow-up with Tim Hortons was on November 6, 2026, regarding the continued lack of closed captioning for their advertisements displayed on the Canada Life Place Jumbotron. To date, I have received no response to my concerns. This lack of communication is extremely frustrating, particularly given that my initial contact on March 3, 2026, received the following response:

“Hi Laurie, Thank you for your email. We will fix this moving forward. Thank you for bringing this to our attention.”

While this response acknowledged the issue and indicated that it would be addressed, several months have now passed without any apparent resolution or further communication. Accessibility should not be treated as an afterthought, nor should individuals with hearing loss have to repeatedly follow up to have their concerns acknowledged and addressed.

I will once again be contacting Canada Life Place management and London Knights Marketing to request an update. I sincerely hope that both organizations have taken the time to give this matter the attention it deserves and can provide meaningful information about the steps being taken to ensure closed captioning is available for advertisements displayed on the Jumbotron.

This is about more than advertising; it is about equal access and inclusion for everyone attending events. Those of us with hearing loss deserve the same opportunity to receive and understand the information being presented to the audience.

If I receive any feedback or meaningful updates, I will share that information and update the petition accordingly.