Dear Sonia Gregson,
Thank you for your feedback about accessing the train services utilised by school children on the South Coast Line. I apologise for the inconvenience you are experiencing.
As you may be aware, COVID-related staff shortages are currently impacting public transport services. Our priority is the safety of our customers and staff, and we expect the number of staff impacted to vary as this situation evolves. We thank you for your patience.
Due to current staff shortages, the South Coast Line is operating on a Sunday Timetable with some additional services. The services that your children have previously used, may not currently be running.
Students and parents are encouraged to utilise Trip Planner at https://transportnsw.info/trip#/trip to best plan their trips. Where services can be amended/added we will endeavour to do so as soon as possible.
You may be assured we are working hard to manage these impacts and provide vital transport services. Unfortunately, this may mean that services are adjusted or cancelled at short notice and we appreciate your understanding.
As mobility increases due to schools going back and the risk of COVID-19 spreading increases, we have been working closely with NSW Health and the Department of Education to plan for and manage this. This includes:
Prioritising school term bus services while continuing to run a dynamic timetable across our other services – importantly, no school student will be turned away from any public transport.
Encouraging parents and carers to plan ahead and consider all their travel options for the school pick up and drop off.
Keeping the COVIDSafe Transport Plan in place with green physical distancing dots and enhanced cleaning continuing across our public transport network.
More information is available on the website at https://transportnsw.info/covid-19/covid-19-safer-travel-guidance
The Trip Planner on the Transport Info website will be updated with the latest service information so you can plan your trip ahead on the website or using real time apps.
TfNSW will continue to monitor the services and customer feedback such as yours and make improvements where possible.
Keep up-to-date with the latest information and advice about COVID-19 and transport at https://transportnsw.info/covid-19 and https://preview.nsw.gov.au/novel-coronavirus-covid-19
Please do not respond directly to this email as this email address is not being monitored.
To provide more feedback, please use the Transport Info feedback forms: http://www.transportnsw.info/feedback
Yours sincerely,
David
Customer Feedback
Transport for NSW
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