So. Optimum strikes again! My remote wasn’t working. I called and scheduled an appointment for 3-16 between 2 and 5pm. I was home with 2 other people the whole day. They no-showed. I called that night and was told there was an emergency so they couldn’t come. They rescheduled for 3-20. The tech showed up, the error occurred while they were here and he replaced the remote. I get my bill today and I’m charged $80 for a missed appointment on 3-16. I call optimum and explain the situation. She admits the tech was a no-show and proceeds to tell me that since I was wrongly charged for 3-16, then I won’t be billed for 3-20. I tell her that the appointment was no charge at all because it was an equipment issue and I need the 3-16 erroneous charge reversed. Then she changes her story and says the technician showed up on 3-16 but no one was home, so I owe the $80 for a missed appointment. Who remembers the Twilight Show? Needless to say, I immediately filed two complaints. One with the NJ BPU and one with the FCC.
Does this sound familiar? They need to be stopped. Please share the petition! We need more signatures to bring this to the Mayor and get them out!
#optimum #alltice #optimumcable
Here’s a link to share https://www.change.org/p/office-of-the-mayor-optimum-has-to-go-in-old-bridge-nj