Snapdeal trying to get away

After spreading the petition in Facebook, I got a call from Snapdeal today to be informed they have no update and they called because they have to when someone posts in their Facebook page. Still, they were trying to get away mentioning their policy. When I explained that policy only says 'no questions asked if returned in 7 days', they tried to deny with the next reason - Our seller confirmed they sent the right product. Then another called followed asking me to take down my post in Social media and they would find me a resolution in 24 hours. No updates on it yet. Please help me stop Snapdeal from getting away like this. Snapdeal has to know the value of trust and money customers invest in them. Request you to share your thoughts on this and spread the word to seek justice. Thank you for your support.