Knox new Complaints Policy

Knox has made a new Complaints Policy, Agenda item 6.3, page 134:  https://www.knox.vic.gov.au/sites/default/files/2021-12/2021-12-20%20-%20Agenda%20-%20Meeting%20of%20Council%20_Hfn0TrHM-ky01zaq12mMeQ_v2.pdf

Council Meeting 20th Dec 2021.  Press 6.3 below to go to exact place.  http://webcast.knox.vic.gov.au/archive.php

How does Council define what is ‘unreasonable’?  Can in-house policing deem valid concerns invalid?

‘Experts’ cited without expertise, no actual consultation.  Does stating a mass of misinformation make it true?  

How many cat-owners in Knox have had their complaints answered, handled effectively and fairly?

‘Every complainant deserves to be treated with respect’ p150