To,
The Chief Executive Officer,
Bharti Airtel Limited
Bharti Crescent 1 Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi - 110 070.

Subject: Urgent Resolution Required for Prolonged Airtel Network Failures (Voice & Data) Affecting Smondoville, Neotown, Electronic City, Bengaluru, Karnataka - 560100

Dear Sir/Madam,

We, the undersigned residents of Smondoville, Neotown, Electronic City, Bengaluru, Karnataka - 560100, hereby bring to your urgent attention the severe and persistent network issues (both call drops and internet disruptions) plaguing Airtel services in our locality for over 5 months. Despite repeated complaints, Airtel has failed to resolve the problem, instead closing tickets prematurely by marking them as "resolved" without actual restoration of services.

Key Issues:
Zero Accountability: Complaints (via app/email/121) are closed without resolution, leaving users without recourse.
Business & Safety Impact: Frequent call drops and internet outages disrupt work, education, and emergency communication.
False Closure of Tickets: Airtel’s system shows complaints as "resolved" while the issue persists, violating TRAI’s QoS norms.

Our Demands:
Immediate Restoration: Deploy temporary towers or alternative solutions until permanent infrastructure is repaired.
Transparent Communication: Share a written resolution plan with timelines.
Compensation: Provide bill credits for the months of disrupted service, per TRAI guidelines.
Escalation Pathway: Assign a dedicated nodal officer to oversee this case.

Regards,

Residents, Smondoville, Neotown, Electronic City, Bengaluru, Karnataka - 560100