Please submit, even if you don’t currently have insurance. Tell them that, and why. This is a real chance to get notice, even if you don’t want to, or can’t, answer all the questions. The ACCC have been given the power to compel companies for information and prosecute if the Competition and Consumer Act has been broken. Email: insurance@accc.gov.au or if you prefer to answer online go to: www.accc.gov.au/consultation These are their questions: 1. How important is the price in your decision 2. How much choice of insurers do you have? 3. What are you covered for? At this point I would add if you have been made to have flood cover whether you want it or not. 4. How important is customer service and claims handling reputation? 5. Have you seen an insurer behaving in a way you think is unfair or confusing? 6. Has an insurer told you that they won’t insure you ar renew your insurance policy? If they have, what were the reasons they gave you? 7. What information does your insurer give you and how useful is it? 8. Where else do you see or look for information? 9. Have you used, or thought about using, a broker? Why or why not? 10. Is there information to meet the needs of all consumers? 11. What special information do owners or managers of strata units need? 12. Have you seen examples of tools, technology or information in other industries that should be used to make insurance easier to understand? 13. Have you considered switching insurance in recent years? Did you go ahead and switch? Why or why not? Please tell us your experience 14. Have you considered renovating or altering your home, or building a new home, to reduce the risk of storm or cyclone damage? Did you go ahead? 15. What are insurers doing to make it easier and could they do more? 16. What are you doing to manage the cost of insurance? 17. If you have a view or experience to share that you haven’t already covered in another question, please tell us about it 18. Please tell us briefly about yourself so we can better understand your responses: • Which suburb or town do you live in? • Are you an owner-occupier, tenant, landlord? • Do you live in a house or unit? • Do you have home insurance, contents, strata or none of these? • Who are you insured with?