Would you like to lose a million-dollar business deal just because of not attending a call? 

We don’t think so, as this would be the worst nightmare for any business. 

Missed calls seem to have a negligible impact on business from the surface. However, the reality is far-flung. As per the recent report by ComputerWeekly.com, around £90 million worth business was lost just because of failing to answer the call at the right time. Also, 90% of the callers don’t call a business if their calls are not answered at first. They prefer calling your competitors and which is again a serious matter of concern.

So, in short, no matter what sort of business you run, missing business calls is something that you can’t afford in any of the situations. 

To curb all these possibilities, you need to own the cloud phone system that utilizes cloud telephony technology - one of the most noteworthy inventions. It has that has changed the face of the world in many respects.

On one hand, it reduces the operational cost and burden by offering nearly zero investment on system deployment & investment, and menial work automation from ground level. On the other hand, it offers a whole set of advanced business features to make sure that not a single business opportunity is missed. 

Here is the detailed mention of all these features of a cloud phone system that will ensure you never miss a call - 

• Find Me/Follow Me

In most cases, a call is being missed only when the staff leaves the desk. Can you avoid this? No, of course not. No person can remain glued to the desk around the clock. This is practically impossible. But that doesn’t mean staff shouldn’t be able to answer the calls while s/he is not present in the office. Cloud telephony offers to Find Me/ Follow Me facility to make it happen. 

What this feature does is to find you anyhow. For instance, if you are using this feature on your VoIP phone system then the incoming call will ring for 10 seconds on your desk phone first. If the call is not answered during that period then the call will be automatically transferred to your mobile phone. Your staff can also set this facility on any other office phone number. 

This way Find Me/Follow Me feature ensures that the staff will have access to the incoming calls of your business phone number regardless of their physical location. They can answer all the calls from any of the remote location and grab every single business opportunity.

• Auto Call Attendant 

If you are short of staff members to pick every call then auto call attendant features of your VoIP phone number can be your knight in shining armor. This feature answers the call automatically staff and leads the calls to reach at the desired extension without any human interaction. 

For example, if you run a business in the aviation industry and a caller needs to know about the flight status then the auto call attendant feature will redirect the caller to the preset flight details through IVR. There is no role of a receptionist or a human interaction here as the information is already stored and can be accessed through easily. 

• Voicemail 

Setting up a voicemail on your Internet phone number is also a great way to get hold of every incoming call. If a line is busy and available then your callers can drop a message on your voicemail. Your staff can reach out to them with a prompt solution. 

Though voicemail is available on the PSTN system as well, cloud telephony takes it altogether a new height by offering direct notification about a new voicemail, storing all the messages over a centralized, and auto voicemail to email transcription facilities. 

• Call scheduling 

There are cases when a business missed an important call just because it came after the office hours. This situation is more frequent in companies operating at the global level because of the time-zone difference. In that case, using call scheduling on your cloud-based business phone number is a wise move. By using this feature, you can easily schedule the call forwarding facility and answer all the calls. 

• Call group 

If your company has multiple operations like sales, marketing, HR, and so on then using the call group feature of your VoIP phone system is an ideal way to make sure that any incoming call gets answered quickly. This feature rings all the agents simultaneously involved in a particular group when a call comes ensuring the call is answered quickly and promptly. 

• Wrapping up 

Now, you need not find an excuse for a missed call. With the right and diligent deployment of cloud telephony in your business ecosystem, you can get hold of every incoming call regardless of your staff location and availability at the point of time. So, replace your old-schooled PSTN-based phone system with cloud telephony and start reaching new heights of success.