Many people are experiencing the issue where we have no download button or a play button on Fifa 18 and we've been bombarded by support sayings it's because we got dodgy keys even though it was accepted and is in our libraries. Some people made commitments to play this game today and it's only fair that we are compensated for our wait and your mess up with another launch. When I talk about compensation I don't mean anything major, just some jumbo packs or Fifa points.