Discord users deserve real human support, fair appeals, and compensation when platform failures cause harm.

Millions of people rely on Discord to maintain friendships, communities, professional relationships, and years of personal conversations.

Yet when accounts are hacked, wrongfully suspended, or permanently disabled, users can find themselves trapped in endless automated responses, closed support tickets, and appeal processes that offer little meaningful assistance.

For many, losing access to Discord means losing years of relationships, memories, important communications, professional opportunities, and purchased services.

These losses should not be dismissed without accountability.

I personally lost access to a Discord account I had maintained for nearly a decade after it was compromised. Despite submitting more than 20 support tickets, providing evidence, and escalating through an independent EU dispute resolution process, I struggled to obtain meaningful assistance.

This petition is not about defending users who legitimately violate Discord's rules. It is about protecting innocent users, victims of account hijacking, and those harmed by wrongful or inadequately reviewed enforcement.

Our demands

1. Guaranteed human review: Account suspensions, permanent bans, hacking incidents, and unresolved enforcement appeals must have an accessible escalation process involving qualified human reviewers.
2. Stop unjustified automated ticket closures: Discord must stop closing unresolved complaints without adequately examining the submitted evidence.
3. Transparent enforcement decisions: Users must receive meaningful, individualized explanations for account restrictions and rejected appeals.
4. Reliable hacked-account recovery: Discord must properly investigate stolen sessions, compromised authentication tokens, unauthorized activity, and other account-security incidents.
5. Financial compensation for wrongful account termination: Discord should establish a compensation program providing at least €1,000 to affected users in verified cases of wrongful permanent account termination, alongside additional compensation for substantiated damages.
6. Compensation for consequential harm: Discord should establish a fair claims process for demonstrable financial losses, lost business opportunities, interrupted professional communications, lost paid services, and other legally compensable harm arising from its wrongful actions or failures.
7. Account and relationship restoration: When a wrongful enforcement decision is reversed, Discord should make reasonable efforts to restore accessible account information, communities, connections, and purchased entitlements.
8. Independent oversight: Discord must meaningfully participate in applicable independent dispute resolution procedures and respect its obligations under the EU Digital Services Act.
9. Public accountability: Discord should publish statistics on account appeals, successful reversals, human involvement in reviews, and support response times.

Why compensation matters
A Discord account is not simply a replaceable username.

Imagine losing a decade of friendships, private conversations, personal memories, community memberships, and professional contacts because of an account hijacking or an incorrect enforcement decision.

Some relationships may never be recovered. Important messages may never reach their intended recipients. Business opportunities may disappear, and communities built over years can be disrupted.

While not every personal or emotional loss can be assigned a monetary value, that does not mean platforms should escape accountability for demonstrable harm.

We demand a transparent and independent compensation mechanism that evaluates affected users fairly, without forcing them through another endless cycle of automated support.

Our message to Discord
Automation should assist human support — never replace human accountability.

Discord must recognize that its decisions affect real people, real relationships, and real livelihoods.

We call on Discord's leadership to implement meaningful human support, transparent enforcement procedures, accessible remedies, and financial accountability for verified wrongful actions.

Sign this petition to demand fair treatment, real human support, and compensation for users harmed by Discord's failures.