Zomato, Are Your Women Customers Safe From Your Delivery Boys?

The Issue

I ordered dinner that night which was delivered by this delivery guy. Right after that, he started messaging and harassing me on WhatsApp. I was so spooked! This has happened to me multiple times. Do you know how scary it is for me to order food home as a woman alone at home?

I'm lucky though, I guess. There have been other serious cases in the news where girls have been raped and even stabbed by delivery boys.

Sign my petition asking Zomato, the biggest food delivery aggregator in India, to ensure background checks and training to its delivery team to provide a safe food delivery option for women.

How can ordering food become such a scary and dangerous experience? Search Google for Avantika's home delivery case. See how badly the hotel management responded. Eventually, the Zomato team apologised and got the delivery boy fired.

But I'm not going to be scared anymore. My petition asking YouTube to take down obscene videos featuring Indian children just won. I feel more confident now. I think things can be changed. I hope Zomato too will respond like YouTube did. If they take steps to provide a safe delivery experience, their female customers can rest easy.

If Zomato commits to be responsible about their delivery experience, others like FoodPanda and TastyKhana will follow suit. And if enough of us get together and sign this petition, Zomato will HAVE to respond. I have seen this work before. We can do it again!

Bit by bit, we can make India safe for our women. Let's start here and now. Sign and share my petition.

avatar of the starter
Tejaswini Divya NaikPetition Starter
Confirmed victory
This petition made change with 30,800 supporters!

The Issue

I ordered dinner that night which was delivered by this delivery guy. Right after that, he started messaging and harassing me on WhatsApp. I was so spooked! This has happened to me multiple times. Do you know how scary it is for me to order food home as a woman alone at home?

I'm lucky though, I guess. There have been other serious cases in the news where girls have been raped and even stabbed by delivery boys.

Sign my petition asking Zomato, the biggest food delivery aggregator in India, to ensure background checks and training to its delivery team to provide a safe food delivery option for women.

How can ordering food become such a scary and dangerous experience? Search Google for Avantika's home delivery case. See how badly the hotel management responded. Eventually, the Zomato team apologised and got the delivery boy fired.

But I'm not going to be scared anymore. My petition asking YouTube to take down obscene videos featuring Indian children just won. I feel more confident now. I think things can be changed. I hope Zomato too will respond like YouTube did. If they take steps to provide a safe delivery experience, their female customers can rest easy.

If Zomato commits to be responsible about their delivery experience, others like FoodPanda and TastyKhana will follow suit. And if enough of us get together and sign this petition, Zomato will HAVE to respond. I have seen this work before. We can do it again!

Bit by bit, we can make India safe for our women. Let's start here and now. Sign and share my petition.

avatar of the starter
Tejaswini Divya NaikPetition Starter

Confirmed victory

This petition made change with 30,800 supporters!

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The Decision Makers

Zomato PR
Zomato PR
Responded
“Zomato, in association with NRAI, urges restaurant owners and logistics partners to ensure background checks and police verification for delivery personnel. An online petition was recently started, urging Zomato to ensure background checks and training for its delivery team to provide a safe food delivery option for women. While Zomato functions as the technology enabler for online ordering and does not have its own delivery fleet, they do believe that background checks for all delivery personnel should be a basic hygiene factor for restaurant owners as well as last-mile delivery companies. Pankaj Chaddah, Co-Founder Zomato said, “Safety of end consumers should be a collective responsibility of all involved parties and we should take it very seriously. Zomato does not employ our own fleet of delivery personnel, we just enable users to place their orders online at restaurants, and the restaurant employs delivery boys (or a third-party logistics firms deploys delivery boys), but we understand that this concern is a serious one. We are working with our logistics partners Grab, and Delhivery, to ensure police verification is done for all food delivery personnel, and with NRAI (National Restaurant Association of India) to advise restaurants to do so for their own delivery personnel as well. As one of the leaders in the food industry, it is incumbent on us to drive the importance of ensuring that safety of our users is not compromised and we are all collectively working towards this very important goal.” Riyaaz Amlani, President NRAI said, "All our members are relentlessly working towards one goal – the growth and betterment of the Indian restaurant service industry. The food delivery segment is a huge chunk of the industry and we (the NRAI) will work closely with the restaurant partners to educate them on the importance of vetting the delivery staff they onboard, as well as the importance of asking their logistics partners to do the same in turn. The NRAI has been instrumental in providing the right guidance and advice to the Indian restaurant fraternity and will continue to do so in the future." Pratish Sanghvi, Founder, Grab said, “We have mandated a background check and police verification for all our delivery personnel right from the onset. We understand the importance of this, and our responsibility in ensuring that we live up to the trust our partners and customers have placed in us.” Tejaswini's letter to Zomato CEO, Deepinder Goyal Zomato, implement background verification for all your delivery boys and recommend the same for the restaurants you work with to keep your women customers safe. These are your employees and representatives, and we would like to know that it's safe for them to have our phone numbers and addresses. It is your responsibility to implement this and reassure all your customers. ==== About Zomato Zomato is a restaurant search and discovery app, providing in-depth information for over 1.4 million restaurants across 23 countries. Zomato is used by consumers globally to discover, rate and review restaurants, as well as create their own personal network of foodies for trusted recommendations. In addition to restaurant search and discovery, Zomato has expanded its offering to include Online Ordering, Table Reservations, a Whitelabel Platform and a Point-of-Sale system, creating cutting-edge technology to connect restaurant businesses and customers in ways that will revolutionise the restaurant industry. ”
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Petition created on 7 December 2015