Here's a must-read story by Joanna Stern on the ongoing MacBook keyboard fiasco:

Appl Still Hasn’t Fixd Its MacBook Kyboad Problm

https://www.wsj.com/graphics/apple-still-hasnt-fixed-its-macbook-keyboard-problem/

In the story, Apple offers this apology:

“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry,” an Apple spokesman told Stern in a statement. “The vast majority of Mac notebook customers are having a positive experience with the new keyboard.”

It's behind a paywall, here's an excerpt from Joanna's story, written on her defective MacBook Air keyboard...

I appciat Appl’s apology, but until th company says goodby to th buttfly onc and fo all, it’s impotant to undstand why it baks, and whatyou might b abl to do about it.

Sorry, Apple, this isn't enough. You owe an apology to everyone who purchased the first- and second-generation butterfly keyboard-equipped MacBooks, as well. Plus, to make this right, you need to offer a full refund for all of these machines, or at the least, replacement MacBooks with reliable, Scissor Switch keyboards, as previously called for in this petition. Finally: It's obvious to everyone that this affects more than "a small number of users."

Also see this story...

https://www.theverge.com/2019/3/27/18284042/apple-macbook-keyboard-apology-issues-bad-design

And Gruber, here:

https://daringfireball.net/linked/2019/03/27/strn-kyboard

"I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they’re the worst. They’re doing lasting harm to the reputation of the MacBook brand."