Petition update

Good News re. Entertainment Venues Ahead of World Diabetes Day

Rachel Crawford
Waterlooville, ENG, United Kingdom

Nov 10, 2019 — 

It has been brought to my attention that many insulin pump and CGM users have experienced problems at entertainment venues that use x-ray machines and in some case body scanners at their entrance.

Therefore, I contacted the Security Industry Authority (SIA), the organisation responsible for regulating the private security industry in the UK, who are an independent body reporting to the Home Secretary.

I explained that sometimes Security Officers are not aware of medical devices and the possible consequences if they malfunction. SIA were extremely proactive with their response and Chief Executive, Mr Ian Todd agreed that there was a need to increase the private security industry’s awareness of this issue.

SIA promptly issued guidance to make security operatives aware of how to appropriately, safely and respectfully search people using medical devices such as insulin pumps and CGMs. This included understanding the potentially serious consequences of asking users to remove these devices and/or insisting that these devices go through security equipment that might damage them.

The guidance was distributed via their e-newsletters – SIA Update (received by over 14,800 people) and ACS Update (received by over 970 people) as well as through social media. This was agreed to be the most effective way to get messages to SIA licence holders and to private security businesses.

SIA also confirmed that they are looking to include information on the medical devices in the more detailed guidance they are currently developing on searching and other medical devices. Once completed, they will promote this guidance to the training providers who deliver SIA licence linked qualifications and will also promote it though the SIA Update and ACS Update.

Our sincere thanks go to SIA for their prompt and helpful assistance in this very important matter.

Rachel Humphrey
Campaign Manager

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