Abbott Northwestern Hospital needs to replace Doctor Ramiro Romero as ICU Director. On 06/23/2020 Doctor Romero called to speak to my family, during the phone conversation he attempted to belittle me, was rude, disrespectful, and has no empathy. I attempted to ask Doctor Romero my mother’s ABG for the day which he told me that he wouldn't provide it because I was not in the medical field. Doctor Romero told me that "family members fixated on numbers". If family members are fixated on numbers, it is the doctor’s job to help them understand and mellow them down and make them understand. Another doctor under Doctor Romero's command forgot to request the daily blood draw for my mother, the daily blood draw according to the other doctors at Abbott determines my mother’s ventilator settings for the day. How can Doctor Romero lead a unit when he is belittling family members, not supervising his peers, and creating mistrust within the health care system.
My mother’s care is being belittled and neglected, due to the lack of quality care being given to my mother’s health care plan this is taking a dramatic toll on her overall health and recovery. Also and not to mention no interventions are being sought for her at this time, nor are we truthfully being notified of her care plans, and even so those plans are not being followed thru in many occasions we were even given the statement to that “we forgot to do the ABG labs”. This is disheartening and we can no longer stand by nor tolerate the medical mismanagement at Abbott northwestern.
I do not recommend any of my family members or anyone I care for to receive a treatment at Abbott Northwestern hospital. Many family members have gone through the traumatic experience that my family had gone through at Abbott Northwestern. This is considered grounds for distributive, harassment, lack of leadership, and would need proper actions immediately. As I do not feel safe for doctor Romero being my mother's health care provider or anyone at this point.