There's been a slight change in one of our Apple contacts and it's with the head honcho himself - Tim Cook. Here's his email: tcook@apple.com

Apparently, he's very responsive to the consumer base. He gets about 800 emails a day and reads most if not all of them.

Source: https://www.businessinsider.com/tim-cook-i-get-700-800-emails-a-day-from-customers-2014-1