Cashless Economy: We, the people, want Banking Services in Our Languages
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As you are well aware that 90% of Indians do not know English still all Banks in our Country provide Banking Services only in English i.e. from Account Opening to Netbanking, SMS alerts to other Communications, Agri Loan documents to Two Wheeler Loan agreements etc. How shameful is that few Banks do not allow you to sign in your own native language, we are not a colony of British now. Without having knowledge of English, you can not fill a form to exchange your notes due to Demonetisation. Farmers and People in small towns and villages are suffering the most with this English Imposition in Banking system. Banks are reluctant to provide banking services in Indian Languages for reasons best known to them.
Most people are compelled to beg before English knowing persons to fill their form, read and explain what is there in SMS alerts received on their mobiles, letters or statements received from their Banks.
All new age banking services like NetBanking, Mobile Apps, Online Applications (A/c Opening/Loans/Complaints etc), websites are only in English. This is gross negligence towards customers' convenience .
English is the biggest barrier in Financial Inclusion in our country.
This is high time, when Demonetisation is announced and Govt is moving towards Cashless economy, we must raise our voice in support of our fellow brothers and sisters and urge Shri Narendra Modi to make it mandatory to every Bank in our country to provide all banking services whether online or offline in native languages.
Citizens shall be asked at the time of account opening, which Indian Language they would prefer for banking services and bank communications and bank has to abide by the choice of customers.
I request with folded hands to all my fellow brothers and sisters, please support this campaign.
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Pic courtesy: Internet
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