USPS Redefine the tracking policy for International packages
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Dear USPS services,
We are kindly asking you to redefine your tracking policy concerning international incoming mail.
Who we are?
We are a community of European crafters and online shops with over 50% of our sales going to the US market. We ship several thousand parcels of sold goods to our private customers in your country, and are sending you this request due to the continuous problems with deliveries to the US.
What is the issue?
Registered airmail tracking numbers (with barcodes) do not appear in your tracking systems. Our local postal services only allow us to track up until leaving the country. If USPS continues to not scan the tracking numbers the packages will simply disappear. We don't even receive a message stating that it has arrived on the US. We need to provide proof to our customers that packages have arrived in the US.
USPS states that some countries registered airmail packages do not have barcodes, this is not true! Many do have barcodes on their packages. USPS needs to revaluate their list of the countries that are still tracked by USPS.
We are experiencing a huge growth in claims, refunds and negative feedbacks from our US customers and as result we keep loosing business and you too will loose business.
We understand that your organization wishes to raise more funds but we do pay for the highest possible form of shipping our local postal services offers.
How will we know when the recipient receives the package?
How will we know if the recipient signed for it?
How will we know if a notice has been left or unclaimed?
How will we know it there is a delay?
How can you confirm the the packages will still be delivered in 14 days? It will most likely takes weeks! They may never be delivered!
What do we ask:
We would kindly ask you to reinstate the registered airmail tracking system. Scan packages as soon as they arrive in the US. Would like this information to appear on your web site so that all your customers could have access to this information. If this information does not appear USPS will inevitably receive thousands of customer services complaints.
We would like all our clients to have a clear understanding that our packages have actually left original countries and are waiting to be processed in one of your sorting facilities on the US territory.
USPS also needs to revaluate their list of the countries that are still tracked by USPS as many countries who do have barcodes are not listed.
We really hope for your understanding and cooperation.
Thank you very much for your time,
From the European online sellers, self employed small businesses, crafters, and of course many thanks from our recipients in the US.
Bugün Christine Louise imzanı bekliyor!
Christine Louise Demirbas bu imza kampanyası için senin desteğini bekliyor: «USPS: USPS Redefine the tracking policy for International packages». Christine Louise ve imza atan diğer 2.155 kişiye katıl.