Department of Telecommunications closes case based on the false report of Vodafone

I received a mail from the PG Portal which said "Your Grievance with Registration No.DOTEL/*/****/*****has been disposed." The Department of Telecommunications has closed the complaint I lodged against Vodafone on the 26th of Oct. 2015 based on the false report provided by Vodafone that the case has been resolved. The case as of date stands unresolved and I have given my feedback to them stating that their action is unfair ! I shall pursue this case further !