External Nodal Team Delhi gets in touch

On November 9th 2015, I received an email from the External Nodal Team Delhi regarding my complaint raised against the DOTEL number. They have asked me to treat this as an exception and have requested me to confirm the nearest Vodafone store so that they could arrange the required number and reactivate the same. My reply was as following - "In continuation of my trailing mails on the subject, Your contention that this whole episode was an exception is not legally tenable. This whole sordid episode inflicted by your company on me was professionally a vindictive misdemeanour and mental harassment which continued till date since 19th of Oct. The same had occurred before in June as well. Despite my best efforts to resolve the issue of restoration of my number wrongfully deactivated by Vodafone, your staff adopted dismissive and threatening approaches to browbeat me. You are therefore requested a written apology letter may kindly be forwarded to me for the financial and mental harassment which was entirely the creation of your staff at the Vodafone Stores,Customer care and Nodal team. To start with I expect an apology letter. It seems that your company does not pay attention to educate and brief the staff on how to deal politely and professionally with staff. This had totally ruined my festive season. On receipt of a written apology letter, I shall re- submit the documents which your staff wrongly turned down at the first instance. Otherwise I will keep pursuing this matter till it's logical conclusion."